About me
Receptionist/Personal Assistant/Social Media Marketing Assistant/Content Researcher
Fun fact: Qualified Dental nurse back in the states/Dental Radiographer
I enjoy coding, web design, computer programming, learning new languages, playing guitar/ bass, singing, dining, dancing, films, and advocating positive changes in my local community—applying it to my lifestyle in order to make a difference or improve others’ lives.
Supporting local artists,musicians, and independent live venues: stand up comedians | artist promoter | booking | singer-songwriter, guitarist, and bassist.
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A hard working, motivated, and enthusiastic individual who has invaluable experience of delivering first class, professional assistance to clients. Well organised and proactive in providing timely, accurate administrative and clinical support to office managers and work colleagues.
Approachable, well presented, and able to establish good working relationships with a range of different people. Currently seeking a full time digital apprenticeship position. Looking forward to making a significant contribution to the growth of a dynamic team.
___CORE SKILLS___
• Excellent interpersonal and communication skills
• Client orientated approach
• A team player with the ability to also work independently and take initiative
• Outstanding organisational and time management skills
• Exceptional accuracy in administrative tasks with attention to detail and quality
• Up to date knowledge of relevant policies and procedures
• Highly motivated, flexible, and a great team player
• Calm and professional approach
• Ability to work without direct supervision, determine own/others work priorities
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• HTML • CSS • PYTHON 3.7 • JAVASCRIPT • ADOBE PHOTOSHOP •
Work history
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Dental Receptionist/Personal Assistant to ExecutiveHarley Street
Harley St, Marylebone, London, UKFull Time
Employment History
Dental Receptionist/Personal Assistant to Dr. Fazeela Khan-Osborne
the 121 Dental Clinic- London, Harley street
January 6th-2020- Current
Duties
• Managing enquiries via email, in person and phone calls
• Patient registration, charging, billing & payments
• Patient record management, scheduling and confirming appointments
• Data input integrity; Managing 3 surgeries, 5 Dentists, 1 Hygienist Diaries
including the Executive’s personal diary.
• Providing a highly patient focused front of house service to our patients and
business partners attending the practice
• Proactively managing the patients administrative pathway in the delivery of
• Ensure the public areas of the centre are clean & tidy and reflect the standards expected of a high quality medical facility
Ensuring cash handling procedures are complied with
• To ensure invoices are raised in a timely fashion and all revenue is captured
• Manage the delivery of post & supplies arriving at site
Manage stock take, booking and deliveries
• Monitoring health and safety regulations and following CQC guidelines
• Booking reservations: travel, taxis, restaurants, meetings, conference calls.
•Explaining treatment plans with patients and setting up dental plans
Locum Dental Receptionist
The London Smile Clinic-London
July 22nd 2019 to October 2019
Duties
● New patient phone calls, scheduling and confirming appointments
● Delivering first class service to all patients as first point of contact and discussing
treatment plans with them
● Collecting treatment payments and recording all finances on Excel
● Recording invoices
● Managing patients consent forms for treatment and graphical estimates
● Responding to email enquiries from patients, dental practices, and other dental
labs
● Provided postoperative instructions prescribed by dentist and instruct patients in
oral hygiene and plaque control programs with a friendly and engaging
demeanour
● Adhering to health and safety; Managing fire safety regulations
● Attending to the waiting room areas making sure it is clean and tidy
● Managed payments from patients and assured a smooth running day with diary
● Performed end of day banking and recorded all clinicians allocations onto Excel
Locum Dental Receptionist/ Dental Lab Technician
Ken Poland Dental Studios - London
February 2019 to Present
Duties
● New patient phone calls, scheduling dental appointments
● Collecting professional fees for treatment provided
● Recording invoices
● Welcoming new patients to the practice
● Responding to email enquiries from patients, dental practices, and other dental
labs
● Dealing with general enquiries, other administrative duties as required
● Pouring, trimming and fabrication of study models
● Capturing 3-D scanning of models on CADCAM and fabricating implant
surgical drill guides, Michigan splints, bleaching trays, and nightguards
● Packing up dental lab work and making deliveries
● Booking and managing couriers and UK Mail
● Software of Excellence patient management software, R4 Kodak, First
impressions, iTero, BUPA login, OUTLOOK, Excel, Microsoft word, LUSI dental X-ray software to name a few
Dental Nurse/Receptionist- Centre Point Dental Practice, LDN (Covering for Maternity Leave June 15th 2016-May 24th 2017) Mixed NHS/Private Practice
Duties
● Prepared 15 patients daily to undergo dental procedures, and assist dentist with sterilising or disinfect instruments, setting up instrument trays, and preparing materials
● Exposed intraoral dental diagnostic x-rays in accordance with all guidelines to ensure patient safety
● Recorded patient medical and dental histories and vital signs, and record treatment information in patient records with 100% accuracy
● Provided postoperative instructions prescribed by dentist and instruct patients in oral hygiene and plaque control programs with a friendly and engaging demeanour
● Monitored dental supplies and equipment inventory and make orders, achieving 5% reduction in expenses by discovering new suppliers
● Answered telephone calls in a professional and polite manner
● Make booking and maintain appointment calendar
● Ensure correct paperwork completed by patients including any NHS forms
● Taken payments from patients for their treatments
● Provide advice on toothpastes, mouthwashes, brushes etc.
● Worked at 3 sister practices including Carnaby Street Dental Practice, Kings Cross
Dental Practice, and Centre Point Dental Practice
Personal Assistant/ Carer – Mrs Petra C. Morgan-Local Authority (September 29th 2014 – April 14th 2016)
Live-in carer/personal assistant, providing 24/7 care, bi weekly for Mrs Petra Morgan. Ensuring Mrs Petra Morgan receives the highest standard of personal care and support in her private home. Key duties include assisting with personal care, washing and bathing, administration of medication, meal preparation, light domestic duties, and social activities.
Duties
● Booked and managed hospital/transport appointments.
● Planned daily activities with Mrs. Petra Morgan
● Focused on personal hygiene, mental stimulation, and general wellbeing
● Safeguarded clients’ property and belongings.
● Managed clients’ care logs and medical requirements
● Provided emotional support
● Transported and manual handled Mrs. Morgan
● Changed and maintained stoma bag and dressed bed sores
● Daily shopping, cooking, and cleaning
● Helped Mrs Morgan feed, drink, undress and dress
● Chaperoned and escorted Mrs. Morgan to hospital appointments
● Provided I.T. skills for Mrs. Morgan i.e. sending emails, writing important notes
etc.
● Maintained the comfort and dignity at all times.
● Promoted healthy independent living
Locum Chiropractic Assistant– ProBack Clinics-Victoria, London (24th February 2014– 19th March 2014)
Duties
● Personally greeted and welcomed patients to the practice; Explained chiropractic procedures
● Performed patient education and recorded their progress throughout each session
● Answered telephone calls in a professional polite manner and dealt with face to
face inquiries
● Collected payments and managed patient's accounts through Chirotouch systems
● Scheduled patient appointments over the phone, via e-mail, or face to face
accordingly and made sure the day runs smoothly
● Maintained and monitored office and chiropractic inventory
● Liaising with couriers and delivery companies
● Performed daily status reports and cashed up at the 'end of the day'
Dental Nurse/Receptionist- Birwood Gardens Dental Care-London (14h May 2013– 13th September 2013) Mixed NHS/Private
Duties
Assisted Dr. Rashed Al Uddin, Dentist and director of 'the Gardens Dental Practice'
Personally greeted and welcomed patient and visitors; explained the practice procedures to new patients
Dealt with all complaints and inquiries efficiently and effectively
Recorded and updated patients' medical and personal history, filed in alphabetical and chronological order
Received dental lab work and referrals and corresponded closely with the laboratories and surgeries. Ensured that lab work and referrals were correctly labelled
Liaised with dental sale companies, couriers, and delivery personnel
Assisted patients with walking up/down the stairs or booking a cab Monitored inventory and ordered supplies as necessary
Answered telephone calls in a professional and polite manner Participated in team training days and courses
Dental Nurse- Harley Street Dental Studio, London
(23rd November 2012– 28th February 2013) Private Practice
Duties
Assisted Mark Hughes, the senior partner and dentist of HSDS
Personally greeted and welcomed patients; Recorded patient and dentist notes on Exact software, updated medical history, x-rays, and charted existed issues
Prepared the surgery daily for treatment and procedures. Sterilised and disinfected instruments and equipment. Instructed patients on postoperative and general oral health care
Corresponded to emails daily, tracked and recorded lab work, set up postoperative kits with instructions, performed inventory every Wednesday
Set up dental instruments, materials, and local anaesthetic and cohered to strict sanitation guidelines
Ensured the patient's comfort and mouth is free from debris during the procedure with high and low HVC suctions
Assisted patients who were under sedation
Certified Dental Assistant, Dentila General Dental Practice, Florida (26th May 2007- 9th December 2010) Private Practice
Duties
Greeted and welcomed patients. Recorded and updated medical history, full x-rays, and existing issues. Sterilised and disinfected instruments and equipment. Instructed patients on postoperative and general oral health care
Handed the dentist the appropriate instruments using four handed technique, removed excess cements, applied cavity-preventative agents to teeth, created temporary crowns, and cemented in place with temp cement. Mixed various dental agents and materials, taken preliminary impressions and forming casts and customised bleaching trays, sanitised and polished removable dental appliances
X-rays, intra Oral images were taken daily. For cosmetic treatments, before and after pictures were taken with canon bridge Pro
Provided emotional support to patients, ensured comfort during treatment. From patients that never sat in a dental chair to traumatic experiences
Participated in in-service trainings, staff meeting, continuing education, and clinics
Affiliations
January 2017- April 2018- Waterloo Academy for Dental Nurse NEBDN Course
Feb 2013- Sept 2013 -Tempdent National Diploma for Dental Nurses Course
April 1999-Dec 2010: the Leukaemia and Lymphoma Society, the Children's Miracle Network, and Make a Wish Foundation
A LITTLE BIT ABOUT ME
Qualified Dental Nurse and Dental Radiography nurse in the States
Invaluable years of experience in Dental Nursing/Carer Assistant/ Receptionist/Personal Assistant
I am a cancer survivor and previous National Ambassador for Leukaemia and Lymphoma Society
I raised over $1 Million in funds through charity work for the Leukaemia and Lymphoma Society, the Children’s Miracle network, and The Make a Wish Foundation
Recorded my debut pop album when I was only 10 years old with singer/actress, Mandy Moore
I hold a vast passion for music and the arts; I enjoy playing guitar, short scale bass, ukulele, and singer/songwriting
Experienced in social media marketing, newsletters, and online live enquiring
Favourite Film this year: Parasite
Favourite Show: Mindhunter, currently watching Better Call Saul
Favourite Book: The Master and Margarita by Mikhail Bulgakov
Actively supports artists, musicians, comedians;
Books and promotes bands, works the door, sells merchandise and supports music venues when I’m not working in the office when I can
Education & Qualifications
Expanded Functions for Dental Assistants............Dental Assistant
Certified
University of Florida August 2008
Certified Dental Radiography................Dental Assistant Radiography Valencia Community College March 2008
Colonial High School .................................................FCAT English- PASS FCAT Maths- PASS
Psychology II Sociology II Science/Anatomy Theatre Production Drama Arts || Choral chamber choir || Creative Writing || English Literature ||American Government || Biology
References
Please do not hesitate to contact me if you require references from any of my previous employers.
Skills
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Apple Computers
- Apple Products
- Email Handling
- Email Campaign
- Email Newsletters
- Emails
- Scanning
- Invoicing
- Booking
- Booking Management
- Booking Meetings
- Content Research
- Inventory Management
- Booking Musicians
- Booking Venue
- Bookings
- Content Scheduling
- Scheduling
- Account Management
- Diary Coordination
- Diary Management
- Outlook Calendars
- Adobe Acrobat
- Adobe Flash
- Adobe Illustrator
- Adobe Photoshop
- Phone Skills
- Client Communications
- Customer Communications
- Email Communications
- Time Management
- Organisation
- Teamworking
- Charity Experience
- Charity Fundraising
- Charity Work
- Customer Support
- Client Support
- Administrative Support
- Project Support
- Technical Support
- Operations Support
- Artist Promotion
- Music Performance
- Music Administration
- Music
- Music Events
Education
U
U
University DiplomaUniversity of Florida
- Gainesville, FL 32611, USA
Expanded Functions for Dental Assistants............Dental Assistant Certified
University of Florida August 2008
Certified Dental Radiography.......Dental Assistant- Radiography
Valencia Community College March 2008
FCAT English- PASS
FCAT Maths- PASS
Psychology II
Sociology II
Anatomy
Drama Arts
Choral chamber choir