About me
Experienced customer support agent with a history of working in the computer games support industry and social media. Skilled in Communication, Customer Service, Social Media, Content Creation, Monitoring and Translation.
Work history
M
M
Customer Support AgentMogi International
- TurkeyFull Time
Provided customer support by handling player issues and problems through the ticketing system for one of the most popular video games in the world.
H
H
Customer Service RepresentativeHomesense
- Vancouver, CanadaFull Time
Provided information, answered questions and made suggestions about services and products. Responded customer questions and complaints over the phone or in person. Informed customers about promotions, terms, refund and exchange procedures.
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Skills
- Customer Support
- Social Media
- Content Translation
- Localisation
- Media Monitoring
- Conflict Resolution
- Communication
- Customer Service
- Technology
- Content Creatiion
Education
D
D
Bachelor of Arts (BA) Dokuz Eylul University
- Turkey
Studied musicology and published academic papers about music history, music anthropology and music sociology.