Kirstie Friend

• Responsible for looking after the well-being of two young boys (7 and 10) • Organised cultural and sporting activities to engage the children • Helped teach and improve the Children’s English and in turn improved my Italian

• Delivering good customer service and building a rapport with regular rugby match goers • Working during busy times demonstrating an ability to keep a cool head whilst serving quickly and efficiently in a high pressure environment • Pre-planning before shift and communicating with my team to minimise the impact of any issues that occur • The opportunity to work at corporate events held in the conference centre – in a formal environment where maintaining decorum is essential • Helped to deliver the Rugby World Cup 2015 whilst it was hosted in Exeter providing an unforgettable experience for travelling fans whilst upholding Rugby World Cup values and keeping sponsors happy

• Used personable and social skills to engage the customers and deliver good customer service • Worked during big events and bank holidays maintaining good customer service whilst serving quickly and efficiently and whilst under pressure

• Trained on the bar – one of few who was given this position of responsibility • Used personable and social skills to engage the customers and deliver good customer service • Solely in charge of keeping outside area clear and waiting on this area • Solved any issues that came up regarding customer satisfaction efficiently with minimal help

Higher Level: English, Economics, Geography. Standard Level: Biology, Spanish, Maths Studies