QuestionsProjectsExperienceTeam

Work history

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Operations ExecutiveEtonX
Aug 2020London, United KingdomFull Time
• Began EtonX 09/2020 as Operations Assistant, promoted August 2021 – present. • Managed and independently implemented a large-scale outreach scheme, setting up over 300 schools with course access, using CRM interfaces (Mailchimp, Wordpress and Hubspot). • Set up and lead 4 successful course pilots. • Wrote and presented to whole company comprehensive reports analysing data from course pilots. • Managed 3 customer support team members based in India. • Trained clients and internal staff on using a bespoke LMS (Learning Management System) and Virtual Classroom. • Created and edited internal and external company policies, procedures and user guides using an online knowledge base (Doc360). • Provided excellent customer support (96.8% satisfaction rating) using operational interfaces (Zendesk). • Collaborated on solutions and innovations for future development within company – tech-related, marketing/sales strategies and bigger picture ideas. • Assisted in recruiting, vetting, and training tutors. • Tracked student engagement, attainment, and progress across 34 courses. • Reported, helped to investigate and resolve over 80 bugs on LMS with dev team and provided tech support to customers (used Redmine for bugs).
E
E
Operations ExecutiveEtonX
Aug 2020London, United KingdomFull Time
• Began EtonX 09/2020 as Operations Assistant, promoted August 2021 – present. • Managed and independently implemented a large-scale outreach scheme, setting up over 300 schools with course access, using CRM interfaces (Mailchimp, Wordpress and Hubspot). • Set up and lead 4 successful course pilots. • Wrote and presented to whole company comprehensive reports analysing data from course pilots. • Managed 3 customer support team members based in India. • Trained clients and internal staff on using a bespoke LMS (Learning Management System) and Virtual Classroom. • Created and edited internal and external company policies, procedures and user guides using an online knowledge base (Doc360). • Provided excellent customer support (96.8% satisfaction rating) using operational interfaces (Zendesk). • Collaborated on solutions and innovations for future development within company – tech-related, marketing/sales strategies and bigger picture ideas. • Assisted in recruiting, vetting, and training tutors. • Tracked student engagement, attainment, and progress across 34 courses. • Reported, helped to investigate and resolve over 80 bugs on LMS with dev team and provided tech support to customers (used Redmine for bugs).