Work history
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UK Traffic Co-ordinatorAdstream UK
London, United KingdomFull Time
• Responsible for managing incoming television, radio and music video delivery jobs via AdStream ordering system. Ensuring orders are processed correctly, within relevant SLAs.
• Setting up new clients with logins, FTP details and providing assistance when placing orders.
• Handling client queries regarding technical specifications, media plans and providing cost breakdowns and quotes. Carrying out daily billing and invoicing checks to ensure client specific rates have been correctly applied.
• Daily liaison with the QC department and local Traffic & Ingest teams regarding incoming material to ensure it meets country specifications and feedback any issues and queries to clients. Update Traffic workflow documentation with any specification changes.
• Communicating effectively with clients, local offices and internal staff such as Account Managers and Support Teams.
• Identifying and communicating client needs and new business opportunities to Sales and Account Management team to support new business efforts.
• Establishing and maintaining strong client and supplier relationships on a daily basis.
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Project ManagerBTI Studios
- London, United KingdomFull Time
• Managing several translation, subtitling and access services projects simultaneously from inception through to completion.
• Ensuring all client specific requirements are met at each project stage. Regular liaison with clients, internal technical teams and suppliers on the progress of projects.
• Monitoring progress and status of projects, internal and external costs and margins using spreadsheets and in-house databases. Ensuring projects are cost effective, to spec, within budget and delivered within the terms of the Service Agreement.
• Liaising with new and existing clients to organise and negotiate quotes for new projects.
• Raising purchase orders in accounting software and preparing client invoices upon project completion.
• Co-ordinating all fast-turnaround commercials subtitling; scheduling new orders and tracking progress of each order. Allocating work to subtitlers and technical team, liaising with clients and suppliers to ensure SLAs are met.
• Preparing monthly volume, revenue and margin reports for commercials to monitor annual fluctuations and trends.
• Training new staff on projects, internal processes and various software. Creating training guides for new software and workflow.