I am a multi-talented project manager and creative strategist, with extensive experience in all areas of fixed are pop-up retail locations. I thrive on getting working in creative passionate teams. I am open to opportunitiesLocked Pro Plan feature
Sales/ Customer Service • Ensuring all customer service standards are consistent across locations • Dealing with customer service compliments, in-store, over the phone and via social media channels • Working alongside management team tor create new products to drive new business to the stores • Selling on the shop floor • Analyzing and interpreting data Marketing & Events • Collaborating with brands and press to increase brand exposure • Working alongside social media team to drive traffic to in store events • Working alongside brands are compliment the Dark Sugars ethos to create partnership events such as HYPE network, NUBIAN Skin, Charities • Overseeing and sourcing artists to exhibit in the space Human Resources • Working alongside agencies to allocate staff as an required. Ensure temporary staff are on boarded • Ensure all new direct hires complete adequate paper work • Responsible for sourcing and selection of new hires, working alongside management to train and manage new hires for both the shop floor and choctail bar • Working alongside agencies to source staff for • Responsible for sourcing training and ensure adequate staff receive the required training Commercial Letting: • Overseeing seeing three commercial properties and reporting directly to the owner • Sourcing and viewing pop up locations for the brand • Managing, overseeing, and sourcing the tenants for a commercial pop up location, due to the success of the • Drafting and writing proposals for letting agents • Sourcing and working alongside contractors to complete and maintain the maintenance of commercial properties • Ensuring locations meet brand requirements such as adequate footfall and locations Operations: • Key achievement: Achieved 4* Star rating in business food hygiene for • Work alongside management how each location could change in order to maximize profits and reduce loss at the store level. • Ensure all staff adhere to quality standards in regards presentation and uniform • Ensure point of sales terminals are updated liaising with Worldpay to resolve any issues with point of sale terminals • Responsible for sourcing and implementing new till system • Resolving urgent issues faced by the store (maintenance, operations, staffing…)- • Working alongside wholesalers and suppliers to ensure stock levels are maintained • Updating and maintaining stock price points on terminal • Ensure company meets health and safety legislation – liaising with contracts to ensure maintenance is carried out Ecommerce and Social Media • Responsible researching and selecting couriers for local and international • Ensuring logistics are maintained for local, national and international delivery dealing with various courier systems • Responsible for uploading, updating and editing content on Shopify platform using basic HTML • Working alongside social media team to drive traffic to in store events via twitter, Instagram and Facebook • Uploading event to brand and external social media platforms
• Using sales, business development, marketing techniques and networking in order to attract business from companies; • Receiving and reviewing applications, managing interviews, creating a shortlist of candidates for the client’s • Requesting references, and checking the suitability of applicants before submitting their details to the client • Processing applications for DBS system and ensure all documentation is accurate and correct • Briefing the candidate about the responsibilities, salary and benefits of the job in question • Organising interviews for candidates as requested by the clients • Reviewing recruitment policies to ensure effectiveness
March 2015 – October 2015 Re-creation Events Manager • Organising workshops and privates events • Creating training manual and instructions for workshops and templates for workshops • Hosting one to one and group craft workshops with adults and children including t-shirt design, candle, soap, pottery and jewellery making • Responsible for the creation and re-development of visual and content for the website working alongside external contractors • Maintained and updated the CRM database • Developed partnerships with platforms such as eventbrite and local media platforms, to promote the services and workshops • Work alongside brands to increase brand awareness • Attended and prepared for external fairs for community and corporate events • Built and managed relationships via social media platforms – Successfully secured a feature of the owner in The Guardian
I learnt directly from practitioners at companies like Virgin and Google and watched brand experts in action. I gained a rich mixture of great theory and practical tools.