I’m 24 years old and graduated in 2018 with a degree in Sports Journalism from the University of East London. I blog daily about football on my website LMDFootball, with an expertise on European football.
I've worked for companies such as Archant, 90min and GRV Media and have extensive knowledge on Content Management Systems and Search Engine Optimisation, and have also worked within the hospitality and retail industry.
LinkedIn: https://www.linkedin.com/in/lane-dias-83b741154/
Work history
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ReceptionistHoliday Inn
Wembley, United KingdomFull Time
Working as a receptionist at the then-three star Holiday Inn London Wembley hotel gave me a wider sense of responsibility and insight into hospitality and front of house employment. I was often fending for myself on the front desk, attending to a variety of arriving guests, which included those staying for accommodation, and others that were just enjoying the lobby. I also had to greet corporate clients and Intercontinental Hotel Group (IHG) members to ensure that they felt valued.
The role tested my multi-tasking attributes and the way in which I prioritised my tasks. I was responding to emails on computer, I had to answer incoming phone calls and deal with requests, queries and also reservation concerns and cancellations. I also provided in-person assistance at the desk too. All this while quickly getting familiarised with OPERA PMS and OXI Hotel software: an electronic system for reservations and maintaining my shift checklist. The experience included:
- Greeting and allocating the VIP franchise members and corporate clients to their stay preferences, while adopting the pitch -which appreciates their IHG membership and continued loyalty, and asking them whether they preferred a drinks voucher or theloyalty bonus points. Thus, increasing loyalty recognition among our franchise members, as well as enrolling new members.
- Handling online payments and supporting pre-authorisation documents from third-party accommodation sites, such as Trivago,Hotels.com, Booking.com and GroupOn.
- Filing all invoices, receipts and accommodation registration documents in line with personal data handling measures, and disposing of any private, sensitive data as per guidelines, ie boarding pass print-outs etc.
- Completing a credit limit prior to any shift, to ensure each departing guest hadn’t gone over their respective allowance. Ensuring the guest departures had been checked-out, checking new guests in and pre-checking the group bookings.
- Answering, transferring and directing phone calls to the correct department, such as duty managers and reservations.
- Calling housekeeping and the maintenance departments, following up to ensure they had carried out a given task, which would be logged on Quore.
- Understanding the different forms of payment on the PDQ machines and Business Advantage machines, taking payments, carrying out refunds and handling cash.
- Creating ‘walk-in’ bookings, by following procedure, ie identification card, a valid payment card with a pre-authorisation and a signature, as well as amending reservations.
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Editor in ChiefLMDFootball
London, United KingdomFull Time
Created LMDFootball website, in-charge of design and layout. I produce football articles daily on an individual basis, such as match reports, transfer news stories, opinion pieces and previews. Other tasks include:
- Sourcing material correctly as to avoid copyright infringement.
- Using reliable sources on the internet.
- Fact-checking information.
- Writing analytical pieces, which are impartial and unbiased.
- Managing relative social media accounts for the website such as Twitter and Instagram.
- Producing relevant graphics for the site, such as logo and match outcome images.
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Skills
- Wordpress
- Microsoft Office
- Blogging
- Football
- Customer Service
- Organisation
- Social Media
Education
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BA Sports JournalismUniversity of East London: School of Arts & Digital Industries
- London, United Kingdom
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A LevelsSt. Dominics Sixth Form College
- Harrow, United Kingdom
3 A-Levels in Psychology, Religious Studies and Geography
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