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I have experience in managing Social Media platforms with a collective reach of over 100,000 people. I am able to communicate well with external stakeholders in order to promote products and competitions across a range of online platforms. I offer exceptional Customer Service, I have strong copy-writing skills, with the ability to create engaging, relevant content for Social Media, promotional emails, competitions, and websites. I am able to adapt my writing style whilst maintaining focus on a specific target demographic. I have strong CMS and database skills, as well as a great deal of experience in representing charities and companies at popular events. Always maintain a high standard of brand advocacy.
*Updating all social media channels with relevant and engaging content *Creative and proactive engagement with consumers to drive conversations and relationships as the voice of the brand *Increasing brand advocacy, customer engagement, sales and traffic *Management of the social media content calendar *Content creation including creating and briefing assets and working with wider teams, advertising agencies and PR agencies to develop content *Producing weekly social media activity reports to then assist in optimisation of campaign performance *Customer Service *Creating and editing content to ensure optimum organic reach *Copywriting *Liaising with research team to push surveys through Social including arranging promotional material *Training new employees on internal CMS, company database and servers *CMS, Ensuring all website content was accurate including landing pages, competition pages, Home Page etc *Liaising with Student's Union's across the U.K to push Local Discounts Scheme *Occasional events work