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I am a friendly and articulate individual with almost five years of retail experience of which three have been as a Department Team Leader, since graduating from university. I have drive for providing high standards and have a passion for developing my skills and delivering great results. My degree in Photojournalism allowed me to cover various subjects and gain key skills, as well as an informed knowledge of the world through the medium of photography which I continue to explore to this day.
After a successful initial probationary period, to assist over peak trading time, during Christmas. I was asked to remain on the customer service and checkouts department on an permanent basis. As a result, I am involved in the management of 50 colleagues daily, focusing on their coaching and guidance, and conducting colleague performance reviews. In addition, my role includes: Queue management and Till Planning . Developing customer service policies and procedures. Recruiting, training and performance assessments of new and existing colleagues. Delegation of tasks as appropriate. Conducting challenging conversations with both colleagues and customers.
I enhanced my skills by moving onto a high-risk food safety department. I had to learn food safety and hygiene and apply these to the day to day running of the department whilst ensuring the six principles of food safety were adhered to at all times. Further elements of my role: Coordinate teams of colleagues in order to achieve the best results. Run the department in the absence of the Department Manager. Staff management. Product Availability/ Stock Management. Trained and served as a peer coach to new and existing colleagues, teaching the necessary skills to be an excellent member of the team. Organised scheduling and production planning for events and promotions, this resulted in a successful uplift in sales at busy times.
My time on the clothing department, allowed me to explore my creative abilities, by completely flow changes, and visual merchandising on a regular basis. When I became a Team Leader, I was involved in the management of colleagues, similar to my other roles. I was acknowledged for my visual merchandising and was often asked to assist with the initial set up, and clothing department resets for new and existing stores, across the region.
I studied Photojournalism at Staffordshire University for three years, and covered various different subjects and skills. Throughout the course I became more informed about the world through the medium of photography. Journalistic written skills. Law and ethics. Exhibition curation and design. Practical industry experience. Development and refinement of technical, conceptual, communication and problem solving skills relevant to the photojournalistic discipline. Theoretical and contextual understanding of media. Main issues and debates around photojournalism. Historical, cultural and professional contexts of photographic practice.
A Level Photography - B A Level English Literature - D A Level Psychology -E