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Event manager at Belai r House| Mar ch 2017 - Present Respons ible for managing al l event s that oc cur in the venue f rom the initial enqui r y to the event day , inc luding Weddings , Par ties , Large Dinner s and Wakes Us ing my ext remel y good cus tomer ser v i ce ski l l s to form relationships with ever y c l ient The abi l it y to keep calm in ver y s t res s ful s ituations and to problem sol ve on the spot Excel lent sales exper ience and br inging in over £250,000 wor th of revenue to the bus ines s s ince Mar ch Creating detai led event plans and s taff br iefings for event day s and fol lowing thi s through on the day Managed the larges t Wedding of the year f rom the initial meetings and del i ver ing the event seamles s l y on the day Managing invoi ces , depos it s and c l ient budget s Generating new bus ines s for the Venue such as int roduc ing outdoor c inema evenings Int roduc ing new s y s tems in place to improve event effi c ienc y such as detai led Event Plans and br ief s Improv ing the bus ines ses soc ial media platform Getting regular pos iti ve feedback f rom c l ient s
Respons ible for the l i cens ing aspec t s of both Leeds and Latitude fes ti val s Wr iting, updating and submitting the Event Management Plan and al l relevant pol i c ies and documentation Planning the event in relation to al l Li cens ing Cont rac tor s as wel l as booking al l of thei r requi rement s for thei r duration ons ite (Secur it y , Medi c s , Pol i ce, Welfare, Volunteer s et c ) Maintaining a s t rong relationship with al l s tatutor y and non s tatutor y local agenc ies Being the main point of contac t and hav ing regular l iai son with al l local res ident s , Par i sh Counc i l s and di rec t neighbour s of each fes ti val Appl y ing for l i censes and appl i cations v ia each local counc i l Wr iting and sending out al l confi rmation letter s and cont rac t s detai l ing each cont rac tor s ’ respons ibi l it y to the Fes ti val and how to compl y with the Fes ti val ’ s Li cense; as wel l as monitor ing thi s ons ite Rec ruiting and managing 5 as s i s tant s for the ons ite per iod of each fes ti val (30 day s each) and managing thei r workload Col lating key figures throughout each fes ti val day and relay ing these at the ons ite SAG meetings with the Event Manager Deal ing with al l enqui res , complaint s and i s sues that came through the l i cens ing offi ce throughout the fes ti val weekend and es calating any i s sues to the relevant cont rac tor s if neces sar y ; as wel l as keeping communi cation flowing between the Produc tion & Li cens ing Offi ce and the Event Manager
Received a 1st Class BA Hons