Work history
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General ManagerTheo's Pizzeria
London, United KingdomFull Time
HR: This involves managing our HR system Fourth Hospitality by keeping it up to date with staff information, contracts, payroll, relevant training and disciplinary action. I source new staff for Theo’s which involves conducting interviews, managing trial shifts, sending job offers, drawing up contracts and providing training.
Training: I am responsible for training and on-boarding new staff members. I highlight team members ready for development and work with them to achieve their potential. Organising training for our covering a variety of aspects; food, coffee, wine and service.
Customer interaction: This involves dealing with challenging customers, increasing sales through up-selling and offering both a service and environment customers would want to return to.
Social media: Over the last year I have been responsible for our Instagram account @theospizzeria. Increasing our followers from 1,000 to 3,500 through posting and interaction.
Staff Management: Hosting our staff meetings to effectively communicate with our team and ensure we are all on the same page and any issues aired.
Front of House Team Leaderwagamama
- London, United KingdomFull Time
I worked with management to run smooth shifts ensuring all sections were well tended and address any issues. I managed sales incentives within the team and offered direction on how best for the team to put them practice.
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Skills
- Administration
- Customer Support
- Email Handling
- Office Management
- PA
- Project Management
- Reception
- Coordination
- Event Planning
- Social Media Management
- Budget
- Selling
- Negotiation
- Management
Education
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HistoryThe University of Sheffield
- Sheffield, United Kingdom
2:1 BA