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Laura Wood

Assistant General Manager

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  • LevelSenior
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsGeneral Manager - HR Assistant - Customer Services Representative

About me

I am a hard-working and passionate individual looking to take my career in a new direction, with a particular interest in the creative field.

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  • Administration
  • Customer Support
  • Email Handling
  • Office Management
  • PA
  • Project Management
  • Reception
  • Coordination
  • Event Planning
  • Social Media Management
  • Budget
  • Selling
  • Negotiation
  • Management

Work history


General Manager

Theo's Pizzeria

Jan 2016
  • London, United Kingdom
  • Full Time
  • HR: This involves managing our HR system Fourth Hospitality by keeping it up to date with staff information, contracts, payroll, relevant training and disciplinary action. I source new staff for Theo’s which involves conducting interviews, managing trial shifts, sending job offers, drawing up contracts and providing training. Training: I am responsible for training and on-boarding new staff members. I highlight team members ready for development and work with them to achieve their potential. Organising training for our covering a variety of aspects; food, coffee, wine and service. Customer interaction: This involves dealing with challenging customers, increasing sales through up-selling and offering both a service and environment customers would want to return to. Social media: Over the last year I have been responsible for our Instagram account @theospizzeria. Increasing our followers from 1,000 to 3,500 through posting and interaction. Staff Management: Hosting our staff meetings to effectively communicate with our team and ensure we are all on the same page and any issues aired.


Front of House Team Leader


Jun 2014 - Jan 2016
  • London, United Kingdom
  • Full Time
  • I worked with management to run smooth shifts ensuring all sections were well tended and address any issues. I managed sales incentives within the team and offered direction on how best for the team to put them practice.


Administration Assistant


May 2013 - Mar 2014
  • Norwich, United Kingdom
  • Full Time
  • I was responsible for a variety of accounts including Samsung, Tesco, Asda and Sainsbury’s, I offered customer service over email and telephone.



Sep 2010 - Jun 2013
  • Sheffield, United Kingdom
  • 2:1 BA