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Laura Wood

Assistant General Manager

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  • LevelSenior
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsGeneral Manager - HR Assistant - Customer Services Representative

About me

I am a hard-working and passionate individual looking to take my career in a new direction, with a particular interest in the creative field.

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Skills

  • Administration
  • Customer Support
  • Email Handling
  • Office Management
  • PA
  • Project Management
  • Reception
  • Coordination
  • Event Planning
  • Social Media Management
  • Budget
  • Selling
  • Negotiation
  • Management

Work history

Currently

General Manager

Theo's Pizzeria

Jan 2016
  • London, United Kingdom
  • Full Time
  • HR: This involves managing our HR system Fourth Hospitality by keeping it up to date with staff information, contracts, payroll, relevant training and disciplinary action. I source new staff for Theo’s which involves conducting interviews, managing trial shifts, sending job offers, drawing up contracts and providing training. Training: I am responsible for training and on-boarding new staff members. I highlight team members ready for development and work with them to achieve their potential. Organising training for our covering a variety of aspects; food, coffee, wine and service. Customer interaction: This involves dealing with challenging customers, increasing sales through up-selling and offering both a service and environment customers would want to return to. Social media: Over the last year I have been responsible for our Instagram account @theospizzeria. Increasing our followers from 1,000 to 3,500 through posting and interaction. Staff Management: Hosting our staff meetings to effectively communicate with our team and ensure we are all on the same page and any issues aired.

2016

Front of House Team Leader

wagamama

Jun 2014 - Jan 2016
  • London, United Kingdom
  • Full Time
  • I worked with management to run smooth shifts ensuring all sections were well tended and address any issues. I managed sales incentives within the team and offered direction on how best for the team to put them practice.

2014

Administration Assistant

ANOVO

May 2013 - Mar 2014
  • Norwich, United Kingdom
  • Full Time
  • I was responsible for a variety of accounts including Samsung, Tesco, Asda and Sainsbury’s, I offered customer service over email and telephone.

Education

2013

Sep 2010 - Jun 2013
  • Sheffield, United Kingdom
  • 2:1 BA