Work history
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Junior Marketing AsistantFluid Studios & Big Reach Marketing
Baldock, UKFull Time
• Assistance in creating promotional materials, including blogs, marketing copy,
newsletters, etc.
• Developing campaigns for social media and other online platforms, guided by the
company's strategic goals.
• Maintain social media accounts for brands, products, or services.
• Maintaining excellent client relationships through superior customer service skills.
• Looking after customers' websites in order to update it (images, text, etc).
• Analysing customers' websites and researching keywords in order to increase website
SEO.
• Creating monthly or quarterly reports to the customers.
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Customer Service SpecialistRaben Group
- LithuaniaFull Time
Being the first point of contact for customers and clients, and providing them with the highest service standards to ensure the company has a good reputation and good feedback is received.
• Take ownership for queries from first contact to resolution;
• Interact directly with potential, new and existing clients;
• Development, maintenance and retention of customer relationships;
• Inform customers of all the latest products and changes;
• Accurately update administrative records;
• Promote products and services;
• Resolve face to face, telephone and email queries quickly and to completion;
• Monitor until completion outstanding orders and enquiries;
• Prepare various documentation for customer and management to review;
• Log information onto computer systems;
• Keep an eye to make sure there is always enough stationary;
• Carry out stock replenishment;
• Meet and greet customers in a friendly and timely manner;
• Print invoices, sales order acknowledgments and order status sheets;
• Escalate complex issues and complaints;
• Consistently adhere to business procedures guidelines;
• Maintain a organise and clean work area;
• Take part in service review meetings and come up with ideas on how to improve customer service.
Skills
- Marketing
- Digital Marketing
- Social Media Marketing
- Custome Service
- Communication
- Client Communication
- Microsoft Office
- Adobe Photoshop
- Fashion Advertising
- Fashion
Education
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Bachelor's degree, Marketing and Sales ManagementKaunas College
- Lithuania
Awards
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‘Business Actuals for Young Specialists’.Kaunas College
International Student Conference ‘Business Actuals for Young Specialists’. The report ‘Increasing Brand Awareness through Marketing Communication Tools’ was read.