I am a hardworking and highly-driven creative marketing assistant with an analytical mind. I'm a confident and determined Marketing Assistant who has some experience in a wide range of activities across digital channels. As I'm currently working in Marketing Agency and we have a wide range of customers, I have understood that the sector that excites me the most to do marketing for is a Fashion sector.Locked Pro Plan feature
• Assistance in creating promotional materials, including blogs, marketing copy, newsletters, etc. • Developing campaigns for social media and other online platforms, guided by the company's strategic goals. • Maintain social media accounts for brands, products, or services. • Maintaining excellent client relationships through superior customer service skills. • Looking after customers' websites in order to update it (images, text, etc). • Analysing customers' websites and researching keywords in order to increase website SEO. • Creating monthly or quarterly reports to the customers.
Being the first point of contact for customers and clients, and providing them with the highest service standards to ensure the company has a good reputation and good feedback is received. • Take ownership for queries from first contact to resolution; • Interact directly with potential, new and existing clients; • Development, maintenance and retention of customer relationships; • Inform customers of all the latest products and changes; • Accurately update administrative records; • Promote products and services; • Resolve face to face, telephone and email queries quickly and to completion; • Monitor until completion outstanding orders and enquiries; • Prepare various documentation for customer and management to review; • Log information onto computer systems; • Keep an eye to make sure there is always enough stationary; • Carry out stock replenishment; • Meet and greet customers in a friendly and timely manner; • Print invoices, sales order acknowledgments and order status sheets; • Escalate complex issues and complaints; • Consistently adhere to business procedures guidelines; • Maintain a organise and clean work area; • Take part in service review meetings and come up with ideas on how to improve customer service.
International Student Conference ‘Business Actuals for Young Specialists’. The report ‘Increasing Brand Awareness through Marketing Communication Tools’ was read.