Work history
Client AdvisorBarbour
London, United KingdomFull Time
Being a brand ambassador for the brand, offering the highest level of luxury customer service and maximising long-term sales and conversion.
• Managing the stock, ensuring it is delivered seamlessly and on time, following the
agreed deadlines.
• Working closely with the several different teams in the store, including Visual
Merchandisers, Stylists, E-commerce and Senior Management.
• Responsible for building strong client relationships through the Client Journey and
driving brand awareness.
• Proactively sourcing products in other Barbour stores, by using TIBCO Jaspersoft
to track stock availability. Taking part in regular stock takes.
• Being a product expert, knowing the brand’s garment technology and product
development and use this knowledge to maximise sales.
• Ensuring visual presentation, store maintenance and standards are at the highest
levels at all times.
• Meeting all KPIs related to sales and gaining the highest Average Transaction Value
after the closing commercial year in April 2021. Appointed winner of the highest sales performance in the team in June 2021.
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Events PlannerFrancesca Mastroleo Weddings and Events
- Lecce, ItalyFull Time
Overseeing the planning and production of events, specifically weddings and fine dining.
• Creating a concept, sourcing venues, defining priorities, creating timelines and
pitching to the client.
• Liaising with key suppliers to understand and develop business opportunities.
• Using creativity and problem-solving skills to come up with innovative solutions.
• Managing diaries, deadlines and feedback, paying extra attention to detail.
• Ensuring all accounting-related aspects are acted upon in a timely manner.
• Responsible for all operations, including flower and music arrangements,
photography, catering, sending out invitations, table seatings and styling advice.
• Full assistance to the couple and guests and on-site coordination on the day of the
event.
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Skills
- Critical Thinking
- Problem Solving
- Teamworking
- Client Relations
- Leadership
- Communication
- Communicating Ideas
- Events
- Management
- Customer Service
Education
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BA in Intercultural and Linguistic MediationUniverity of Rome La Sapienza
- Rome, Italy
The undergraduate degree course in Intercultural and Linguistic Mediation trains
operators in multilingual and multicultural contexts; linguistic experts and translators in institutional contexts and in national and international organisations; linguistic experts and corporate cultural consultants; linguistic experts and translators in the publishing, cultural institutions and online communication sector.
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Advanced English CoursesUniversity of Bath
- Bath, United Kingdom