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- Providing customer service on a professional level – both on the phone & in person - Hospitality - Administration work
- Leading the weekly sprints with the Developers oMaintenance/improvements of the websites - Obtaining data to develop & improve the operation system and app - Online operations system & the whole operations process - Testing on the developed Ops System & app - Communication with clients and therapists
- Managing the delivery of projects within an Agile environment (daily scrums & sprints) - Understanding the business case and assisted in creating a functional specification for developers to use - Fostering and managing relationships with in-house developers and key Stakeholders - Managing change to ensure overall impact to project was minimal. - Managing the Product backlog and Sprint contents
- Analysing clients’ business to implement our product into their business - Interstate and overseas travel for training sessions and meetings about the product - Client account management - Fault detection and analysis - Direct and indirect customer service – 1st & 2nd level customer support - Software development/UI development including bug fixes - Production support including database updates and stored procedure modifications - File handling processes for Amadeus, Sabre & Galileo - Technical support to the clients and support team - Specialised reporting services for internal staff