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Lindsey Mann

Customer Research Intern

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  • LevelJunior
  • LocationBrighton, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsAdministrator - Customer Services Representative - Marketing Administrator

About me

My objective is to earn a position which engages my skills as a researcher and administrator to enhances my knowledge and experience within a fast-faced and progressive working environment. My background combines extensive academic study as well as varied work experience within the luxury and internet industries, having received a BA in History of Decorative Arts and Graduate Gemologist qualification in addition to having held positions within auction houses, internet and luxury retail businesses. I have managed roles of database maintenance, e-commerce, diary management and customer service. My working style is characterised by meticulous dedication with an emphasis on building strong relationships at every link. I look forward to the opportunity to grow and add value to my workplace.

Skills

  • Luxury
  • Microsoft Offic
  • Customer Care
  • Diary Management
  • Arts Administration
  • Archival Research
  • Qualitative Research

Work history

Currently

Customer Research

Brandwatch

Nov 2017
  • Brighton, United Kingdom
  • Internship
  • - Conduct structured interviews with key clients for win/loss analysis - Identify trends, themes and opportunities that exist for the improvement of both products and sales - Identify issues, that when fixed, could increase win-rate - Communicate findings internally with sales, marketing, product and engineering teams

2017

Assistant Supervisor

Pressley’s Jewellers

Oct 2016 - Sep 2017
  • Brighton, United Kingdom
  • Full Time
  • - Managed customer accounts and administration including writing insurance evaluations and appraisals, correspondence regarding buying events, and organizing and arranging private viewings for VIP clientele - Liaised with designers and manufacturers across Europe by phone and email for all customer and stock orders - Managed of in-house training of new staff, including monitoring workflow and maintaining consistently high standards of customer service - Assisted with the launch of new location in Brighton: arranged hiring of service vendors, organising and maintaining office stationery, collating office expenses, and maintaining daily financial accounts

2016

Senior Sales Associate

Links of London

Jun 2016 - Oct 2016
  • London, United Kingdom
  • Freelance
  • - Assisted with stock control and inventory maintenance to maximise sales - Produced and collated sales reports and financial insights using Microsoft Word and Excel - Supported team members with visual merchandising and brand management

2016

Work Experience

Christie's

Dec 2015 - Dec 2016
  • London, United Kingdom
  • Internship
  • - Researched the provenance of selected historical jewellery - Assisted department specialists with the preparation and writing of condition reports and catalogue entries for proposed lots - Collaborated in the curation and display of jewellery for temporary exhibition and public viewing - Supported jewellery specialists with administrative tasks such as data entry and database maintenance on Outlook, Excel and in-house software

2016

Administrative Assistant

Bison Beer Crafthouse

Aug 2015 - Jun 2016
  • Brighton, United Kingdom
  • Freelance
  • - Provided general administrative and office support - Wrote copy for website and blog to providing customers with personal and accessible descriptions of products and services - Processed orders from e-commerce website for beer delivery service while maintaining stock control and inventory utilising Excel database

2015

Senior Sales Associate

Astor & March Jewellery

Oct 2014 - Jun 2015
  • Brighton, United Kingdom
  • Freelance
  • - Maintained and update inventory database for ecommerce website - Processed new and current orders for commissioned orders - Created unique displays and visual merchandising for new and current jewellery collections

2014

Oct 2012 - Jun 2014
  • Nantong, Jiangsu, China
  • Full Time
  • - Evaluated students understanding and use of both written and verbal English - Educated students of all levels on proper use of grammar in the English language - Graded and tested students on current assignments

2012

Gemologist & Fine Jewellery Consultant

The Dina Collection

Feb 2011 - Apr 2012
  • Beverly Hills, United States
  • Full Time
  • - Valued jewellery, watches and gold from the public for sale or loan - Catalogued and maintained inventory database including e-commerce websites - Processed new and current loans based on collateral such as estate fine jewellery, watches and fine art

2011

Gemologist

Adiamor

Sep 2009 - Feb 2011
  • Los Angeles, United States
  • Full Time
  • - Wrote diamond and gemstone education content for e-commerce website - Facilitated current jewellery orders and liaised with international manufacturers

Education

2017

Bachelor of Arts (BA)

University of Brighton

Oct 2014 - Jul 2017
  • Brighton, United Kingdom
  • · Graduated with First Class Honours · Dissertation “A case for smoking: Women and the material culture of smoking during the inter-war period (1918-1938)” was nominated for prize from Design History Society · Studied the history and theory of art and design from mid-17th century to present with a special focus on jewellery from these periods · Object handling and analysis utilizing a diverse range of art media · Extensive archive and library research with a focus on primary and secondary resources · Served as University of Brighton Student Union School of Humanities Class Representative from 2014-2017

2009

Dec 2008 - Aug 2009
  • Carlsbad, United States
  • · Practical knowledge of working with and using gemological equipment in a laboratory setting · Comprehensive knowledge of diamonds and gemstones with the ability to grade the quality of both · Detect synthetics, treatments, simulants and fracture-filled diamonds