About me

My objective is to earn a position which engages my skills as a researcher and administrator to enhances my knowledge and experience within a fast-faced and progressive working environment. My background combines extensive academic study as well as varied work experience within the luxury and internet industries, having received a BA in History of Decorative Arts and Graduate Gemologist qualification in addition to having held positions within auction houses, internet and luxury retail businesses. I have managed roles of database maintenance, e-commerce, diary management and customer service. My working style is characterised by meticulous dedication with an emphasis on building strong relationships at every link. I look forward to the opportunity to grow and add value to my workplace.

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Work history

Customer ResearchBrandwatch
Nov 2017Brighton, United KingdomInternship
- Conduct structured interviews with key clients for win/loss analysis - Identify trends, themes and opportunities that exist for the improvement of both products and sales - Identify issues, that when fixed, could increase win-rate - Communicate findings internally with sales, marketing, product and engineering teams
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Assistant SupervisorPressley’s Jewellers
Oct 2016 - Sep 2017Brighton, United KingdomFull Time
- Managed customer accounts and administration including writing insurance evaluations and appraisals, correspondence regarding buying events, and organizing and arranging private viewings for VIP clientele - Liaised with designers and manufacturers across Europe by phone and email for all customer and stock orders - Managed of in-house training of new staff, including monitoring workflow and maintaining consistently high standards of customer service - Assisted with the launch of new location in Brighton: arranged hiring of service vendors, organising and maintaining office stationery, collating office expenses, and maintaining daily financial accounts

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Skills

• Luxury
• Microsoft Offic
• Customer Care
• Diary Management
• Arts Administration
• Archival Research
• Qualitative Research

Education

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Bachelor of Arts (BA) University of Brighton
Oct 2014 - Jul 2017Brighton, United Kingdom
· Graduated with First Class Honours · Dissertation “A case for smoking: Women and the material culture of smoking during the inter-war period (1918-1938)” was nominated for prize from Design History Society · Studied the history and theory of art and design from mid-17th century to present with a special focus on jewellery from these periods · Object handling and analysis utilizing a diverse range of art media · Extensive archive and library research with a focus on primary and secondary resources · Served as University of Brighton Student Union School of Humanities Class Representative from 2014-2017
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Graduate GemologistGemological Institute of America
Dec 2008 - Aug 2009Carlsbad, United States
· Practical knowledge of working with and using gemological equipment in a laboratory setting · Comprehensive knowledge of diamonds and gemstones with the ability to grade the quality of both · Detect synthetics, treatments, simulants and fracture-filled diamonds