Hi! I am a dynamic, enthusiastic, lively and proficient individual in the areas of Marketing, Digital Marketing, Social Media Advertising, Training & Development plus Human Resources who faithfully believes in team work and dedication. Respect, responsibility and result orientation are aptitudes I strongly possess and consequently look for in those around me. I am a natural leader who reinforces positive attitude. I strive for a job position in marketing that will allow me to have fun and work hard for self-improvement. I strive for professional growth and my goals are to become a valuable and dedicated employee for the company that requires my services.
Work history
Trainer
Lisbon, PortugalFull Time
In charge of all new hire trainings and continuous education programs for our Facebook Project, tackling on both sides: Marketing Experts and Customer Delight. Skills in Account Managing for Sales as well as Customer Support. I work in a multicultural environment being involved with training groups with different nationalities. Us, trainers, form part of the funnel that filters who gets hired in our project. We must be critically analytical. Part of my responsibilities include: support the development and customer operations training function, create new and develop existing training material, ensure training standards of excellence, promote action plan for KPIs, assess customer/agent interaction, ensure the success of preventive and corrective measures of service improvement, seek knowledge gaps in order to develop training content and ensure proper coaching of agents.
Sales Marketing Executive
- Lisbon, PortugalFull Time
• During my period being a Marketing Expert for the Facebook Project, I handled a vast client list for the Iberian Peninsula. Part of my responsibilities included: optimize and create client campaigns, help drive SMB client strategy, continuous improvement and client knowledge, deliver consultative support, grow revenue and solution adoption for Facebook products and operate as lead point of contact for any troubleshooting issue or escalation.
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Skills
- Communication Presentation
- People Enthusiast
- Social Media Advertising
- Digital Advertising
- Training
- Employee Training
- Apple Computers
- Complexity/problem Solving
- Interpersonal Skills
- Interpersonal Communication
Education
Human Resource Management
- Madrid, Spain
Marketing
- Santo Domingo, Dominican Republic