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I am Lorena Bello, I have a Degree in Law, a Master Degree in Graphic Design and a University Upper Course in Public Relations, VM & Styling. I consider myself as a can-do and sociable person. During the last period I have been dedicated my work time to a self-project related to fashion and graphic design. Along my career I have had the opportunity to develop skills in planning and organization and to collaborate in different national and international projects with multidisciplinary teams. I just moved to London to look for a new professional chance and new challenges.
Project as enterprising. Design and online sale of high quality silk scarves. • FUNCTIONS: Graphic and Textile Design. Branding, Digital Photography & Retouching, Fashion Styling and VM. 360º management: Suppliers, technical sheets, pricing, billing, etc. ACHIEVEMENTS:I have been selected to participate at the 1st Fashion & Art Exhibition of the XIV International Contemporary Art Fair of Madrid, DeArte.
FUNCTIONS: Coordination of international teams. Sales, process and workflows analysis. Multi-country / multi-center offers collaboration. ACHIEVEMENTS: I managed the creation of the international coordination structure (8 countries). The structure improved the relationship between the teams, the communication and the reports on commercial activity (<50% -> 90/95%). I coordinated the establishment of quantitative and qualitative business reports, which ended up as a periodic report to the Board of Directors.
FUNCTIONS: QMS Management (Natl. & Intl.). Data Protection and IS Management (member of the Security’s Committee). Relation with all the areas of the Company and suppliers. ACHIEVEMENTS: I managed the readaptation to the Data Protection Law (6 departments, 10 offices and 4 Contact Centers). Successfully overcome the Legal Audit and perform a pre-adaptation to ISO 27001. I created a statistical analysis system for linking external clients satisfaction data to billing and financial ratios. I wrote an article to for the UNE/AENOR magazine (2011) and I also went company tutor of the final project of the Quality Master of the San Pablo CEU University (2013).
QUALITY FUNCTIONS: Implementation and develop of QMS. Internal audits (Natl. & Intl.) KPI’s & SLA’s. Document management. PA/CA monitoring. ACHIEVEMENTS: I have documented new procedures on business processes and flows (CC, Outsourcing and TEA offices). I have evaluated the status of processes and I have managed the implementation of the QMS in the workplaces of Colombia, Portugal, Uruguay and Paraguay. All of them were included successfully within the ISO 9001 certification. HR FUNCTIONS (12/2007 -04/2013): Selection, Development, Training & CSR. Organization of HR Corporate events. ACHIEVEMENTS: I was selected, after two months, to pass from a CC selection area to the HR Corporate Department to take responsability for the selection and training of 3 national offices and 3 Departments / Central Areas. After twelve months I have moved to Colombia for two weeks to collaborate in the selection of the HR Country Manager and to support a massive selection process for 1002 Telefónica (selection> 150 people in a week). During the first year I had have the responsability to developed all CSR actions (FEDER, Cáritas).
DEGREE IN LAW
1ST ARTS LABELLING COMPETITION. http://artstenerife.com/2016/03/18/1er-concurso-rotulacion-arts/
I have been selected to participate at the 1st Fashion & Art Exhibition of the XIV International Contemporary Art Fair of Madrid, DeArte. http://dearte.info/_feria/images/pdf/catalogo2015.pdf