Work history
Customer Care AdviserASOS
London, United KingdomFull Time
* Responsible for ensuring that customers queries were resolved within the aim of a first-time resolution and set response time.
* Ensured that KPIs were met whilst maintaining excellent quality.
* Handled customers across different platforms; Email, Live Chat and Social Media.
* Worked with colleagues to identify any key trends in customer queries.
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Beauty AmbassadorBareMinerals
- Manchester, United KingdomFull Time
* Consistently used ice-breakers to build relationships with clients by using open-ended questions to gain an understanding of the client’s skin care and beauty needs, offering products through demonstration and education.
* Responsible for creating a welcoming environment for the client with equal focus on driving top line sales and ensuring that targets and KPIs were met.
* Assisted in the maintenance of merchandising/display/marketing standards.
* Represented the brand by taking appointments with clients for makeovers and to introduce new product launches.
* Responsible for also approaching potential clients and introducing them to Bare Minerals.
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Skills
- Marketing
- Public Relations
- Communications
- Social Media Marketing
- Writing
- Events PR
- Microsoft Office
Education
BA(Hons) Marketing and Public RelationsManchester Metropolitan University
Manchester, United Kingdom
* Public Relations Strategy and Campaign Planning - Developed knowledge of practical public relations, focusing on managing, developing and evaluating PR campaigns. The module also provided specialist skills in PR practice required for entry into the PR profession such as writing skills, media relations and PR specialisms.
* Strategic Marketing Management - Offered an analytical investigation into the contemporary principles related to the study and practice of strategic marketing, including aspects of digital and service marketing strategies.
* Digital and Social Media Marketing Communications Management - This unit explored the relationships between digital marketing and social media, and organisational communications and business strategy before exploring the opportunities available in the digital and social media marketplace.
* Research Project - Undertook a substantial project based on academic research and work experience related to my degree. This involved setting research objectives, carrying out independent research, analysing research findings and critically reflecting on these to discuss implications and recommendations in my chosen area and the industry to which it related to. My project title was “To establish the best practice for beauty PR practitioners in engaging with beauty bloggers”.
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A LevelsSandringham School Academy
- St Albans, United Kingdom
Media Studies - B
Textiles - C
Sociology - D