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I have worked in the hospitality industry throughout my education in publishing (obtaining a BA from UAL and a MA from Kingston) and am currently the Events & Floor Manager for Barber & Parlour. I believe my work history shows commitment and adaptability whilst my longstanding employment and development within Soho House & Co exhibits my resilience and potential.
I am responsible for the smooth running of a busy restaurant, barbers and cinema to ensure the quality of service is maintained in all departments as well as continuing to work towards monthly targets to drive room hire revenue - which increased by 40% from when I took over in April 2016 to April 2017 and continues to rise. I am familiar with the Fourth HR system and am undergoing FileMaker training for events.
I was given the opportunity to oversee the events and supervise our Box Office team at Barber & Parlour, which largely involved managing both large and small bookings for the building - whether that was optimising the customer experience for seeing a film, or overseeing a full building hire utilising every facility onsite. I was responsible for organising the rotas, training and hiring for our Box Office team and am competent in both VISTA and MICROS systems.
After progressing from Head Receptionist to Cheeky Supervisor in June 2015, I was responsible for supporting the Cheeky General Manager in running a successful parlour and team of 30 as well as maintaining the standards within our reception team. Essential skills included using initiative, asserting authority, flexibility and working with speed and accuracy whilst offering personable, genuine customer service. Proficient in the B4T booking system.
I assisted The Gourmand by managing shop and online sales, developing the internal database and network of stockists, proofreading, writing press releases, transcribing, researching and creating a production schedule whilst continually being able to contribute to ideas.
I assisted Cathy Olmedillas in the organisation of Anorak's Summer Fete - the final event for Dalston's Children's Festival in association with Hackney Council. I wrote the press release, sourced materials, approached potential sponsors, liaised with contributors and was present on the day to help set up and make sure all the activities were running smoothly to ensure a fun day was had by all.
My responsibilities lay in the editorial department where I was required to research into potential features for both the online and print edition. I assisted Jefferson Hack’s PA, archived their entire back catalogue storage system, covered front of house and hand delivered valuable items to Editors across London. I was also on hand for Dazed and Confused.
During my time at EMAP, I sat in on editorial meetings, converted printed copy into online articles using Webvision and conducted picture research. I also put together short online picture stories and wrote/photographed a breaking news online article about the Heygate estate demolishment. My photography for the story was featured in ‘The Week in Pictures’ section of the print issue.
I was in charge of organising the fashion closet, running sample returns and scheduling arrivals, conducting research for potential features, reserving clothes for celebrity pa’s and maintaing the offices cleanliness. I was on call for stylist Pandora Leonard, Fashion Editor Chloe Kerman, Executive Director Caroline Issa and the Founder of Tank - Massoud Golsorki. I was also used as a hand model for their online website “Because” and am credited in the Live Performance issue. My time here was challenging, but working with the team and learning how a high fashion publication worked was invaluable.
I assisted various freelance stylists during the first year of my bachelors degree. I assisted on shoots for the likes of Katie Eary, Fannie Schiavoni and Naag.com with photographers such as Saga Sig and Ellen Rogers, for stylists Katie Burnett, Emily Rajch and Hannah Elwell. I also assisted on Lako Bukia’s AW/11 collection at LFW.
Art, Film and English