About me

An outgoing, friendly and approachable individual with excellent communication skills, seeks a challenge in the Retail industry. Enjoys working as part of a team but equally proficient working independently to a high standard. Able to prioritize tasks and use own initiative to ensure a successful completion and meet deadlines Skills  Problem solving and willingness to learn  Flexible and organised  Good communication  Strong customer service skills  Strong awareness of retail skills  Experience with till work and cashing up at the beginning and end of shift  Can work efficiently on team and individual tasks  Awareness of Food Hygiene and Health and Safety legislation

PostsProjectsExperienceTeam

Projects

• Princes Trust Team Programme (YMCA Bedfordshire)December 2014 Completed a 12-week team programme with the Prince’s Trust which included:  Residential outdoor activity week  Community project  Work placement  Preparation for employment  Team challenge  Awarded as the young achiever

Work history

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Team MemberCineworld
Jan 2018 - Mar 2018Hemel Hempstead, United KingdomFull Time
 Working as a team to ensure consistent customer service  Managing the ticket station, checking customers tickets and telling them their screen and seat  Regular piracy and screen checks  Communication constantly with other staff members about cleaning screens, and screens coming out from showings, and checking the screen list  Ensuring cleanliness of the retail counters, foyer, corridors and toilets  Multi-tasking and ensuring important tasks were completed first
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Sales AssistantCeX
Apr 2017 - Jan 2018Hemel Hempstead, United KingdomFull Time
 Cash handling, setting up the tills; counting the money and entering it into the till system. Then recounting the tills at the end of the day to cash them up  Working as a team to ensure consistent customer service, and helping customers to find products if required  Scanning in DVDS, or searching up products on the database, giving them a grade (for hardware i.e. A, B, C or Non-working) and giving customers a price  Booking hardware in for a test, to ensure they were of suitable condition to buy and sell  Demonstrating hardware to customers, to allow them to see the product before buying it. Explaining the warranty and returns policy  Labeling products, putting guts (discs, wires) away, displaying boxes on the shelfs and hardware in the window or cabinets behind the till  Using MEPOS (the mobile till), to serve customers buying items more efficiently

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Skills

• Organisation
• Professional
• Cash Handling
• Being Friendly
• Time Management
• Team Collaboration
• Leadership
• Creative
• Improvisation
• Prioritisation

Education

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BTEC Level 3 Extended Diploma in Travel and TourismWest Herts College, Watford
Sep 2016 - May 2018Watford, United Kingdom
Studied Level 3 Travel and Tourism for 2 years and achieved an overall grade of Distinction*Distinction*Distinction. Over the 1st and 2nd year I was given 10 units overall for the year, this meant doing 6 units for the whole year and the other 4 were split into 2 sets of 2 which I was required to learn and complete over 4 months each. Some of the subjects I studied during this course included; Customer Service, Retail Operations and Preparing for employment