Lucinda Boone

Admin Exec

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  • LocationUnited Kingdom

Skills

 

  • Fashion
  • Events
  • Design
  • Excel
  • Office
  • Powerpoint
  • Word

Work history

Currently

Admin Exec

British Airways

Sep 2014

2014

Fleet Support Executive

British Airways

Sep 2013 - Sep 2014
  • Job purpose: The focus of this role is to be the primary interface for Mixed Fleet Cabin Crew. The role supports a range of engagement activities and the Mixed Fleet Leadership team in the day to day running of the fleet. Responsibilities: • Collate and produce effective communications to all levels of Mixed Fleet e.g. a weekly newsletter that is sent to all levels of managers within Mixed Fleet. • Analyse data from several corporate operational systems. • Ensure that the 300+ Customer Service Managers receive the appropriate number of Ground Duty Days per month to fulfill their role. • Assemble passenger, catering and destination briefs for charter and VIP flights and liaise with the operating crew. • Calendar management on behalf of Mixed Fleet Leadership team. • Support Mixed Fleet in the administration of corporate policies and with Mixed Fleet Unite Union meetings. Monitor and action Mixed Fleet generic inboxes, online corporate social network groups and intranet pages.

2013

Cabin Crew

British Airways

Mar 2011 - Sep 2013
  • Job purpose: To confidently and professionally deliver world-class customer service on-board BA flights with drive and enthusiasm to serve our customers with respect and integrity. To act as a BA Ambassador to crew, colleagues and customers. Responsibilities: • Ensure operational safety, security and health and safety responsibilities are performed to the highest standard and are compliant with EU-Ops, BA requirements and all other relevant legislation. • Reporting to the Senior Cabin Crew Member on the day, to deliver World Class customer service, ensuring 100% of delivery of service style and service standards. • Ability to work independently and in a team environment, proactively offering support to colleagues when needed. • Ability to build effective working relationships with crew colleagues, service partners and to work as one team. • Ability to work in an operational environment 365 days a year, 24 hours a day, across a multiple number of time zones.

2012

Commercial & Fashion Model

Freelance

Jan 2006 - Jan 2012

Education

2009

Dental Therapy

Hogeschool Utrecht

Jul 2003 - Jan 2009
  • Dental Therapy

2003

Havo

Christelijk College Nassua Veluwe

Jul 1998 - May 2003