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Job purpose: The focus of this role is to be the primary interface for Mixed Fleet Cabin Crew. The role supports a range of engagement activities and the Mixed Fleet Leadership team in the day to day running of the fleet. Responsibilities: • Collate and produce effective communications to all levels of Mixed Fleet e.g. a weekly newsletter that is sent to all levels of managers within Mixed Fleet. • Analyse data from several corporate operational systems. • Ensure that the 300+ Customer Service Managers receive the appropriate number of Ground Duty Days per month to fulfill their role. • Assemble passenger, catering and destination briefs for charter and VIP flights and liaise with the operating crew. • Calendar management on behalf of Mixed Fleet Leadership team. • Support Mixed Fleet in the administration of corporate policies and with Mixed Fleet Unite Union meetings. Monitor and action Mixed Fleet generic inboxes, online corporate social network groups and intranet pages.
Job purpose: To confidently and professionally deliver world-class customer service on-board BA flights with drive and enthusiasm to serve our customers with respect and integrity. To act as a BA Ambassador to crew, colleagues and customers. Responsibilities: • Ensure operational safety, security and health and safety responsibilities are performed to the highest standard and are compliant with EU-Ops, BA requirements and all other relevant legislation. • Reporting to the Senior Cabin Crew Member on the day, to deliver World Class customer service, ensuring 100% of delivery of service style and service standards. • Ability to work independently and in a team environment, proactively offering support to colleagues when needed. • Ability to build effective working relationships with crew colleagues, service partners and to work as one team. • Ability to work in an operational environment 365 days a year, 24 hours a day, across a multiple number of time zones.