Work history
Office Manager/Customer Service LeadMustard Made
- London, United KingdomFull Time
- Co-managing setting up the new UK office and ensuring compliance with UK health & safety, fire safety and workplace regulations.
- Implement and maintain office processes both company wide and locally. Managing and organising company databases, meeting rooms, email inboxes, ordering supplies, liaising with cleaner, building managers, post in/out, couriers, diary/calendar management.
- Handling team expenses and managing the office’s day to day spending.
- Coordinate and oversee the planning of team building activities and company wide meetings. Leading and hosting company meetings.
- Manage and support the restructure of customer service delivery and writing, editing and signing off final email macros.
- Support and manage the customer service team, assisting with escalation of issues and decision making. Delegation of tasks to members of the team.
- Working with the warehouse teams to communicate effectively and ensure tasks are completed and orders, stock and fulfilment are on track.
- Escalation of operational, manufacturing and delivery issues.
- Working with Shopify and back office warehouse systems [Mintsoft].
- Assisting event planning and delivery of product launches and sample sales.
- Executing fire risk assessments and implementing evacuation procedures for staff.
Front of House AssistantScience Gallery London
- London, United KingdomFull Time
- Support the set up of public spaces and administrative processes in a new gallery and assist in implementing operational/front of house systems prior to opening.
- Liaise and collaborate closely with key teams across the gallery to ensure smooth running of the front and back of house spaces day to day.
- Manage group bookings/visits/tours and facilitate delivery of workshops.
- Troubleshoot technical/maintenance issues in detail.
- Take minutes in team meetings and exhibition development workshops and input ideas raising key factors regarding H&S, flag issues and support/maintain exhibition delivery/presentation.
- Support the administration of data and research, produce gallery material for internal/external use.
- Maintain back of house systems and deal with transactions/money handling and banking responsibilities. Support filing of purchase orders and update stock databases. - Ensure knowledge of wider gallery activities/upcoming events etc and provide support to public enquiries by all suitable means of communication.
Skills
- Office Management
- Office Administration
- Assistant
- Assistant Admin
- Studio Assistance
- Customer Communications
- Customer Experience
- Art Administration
- Art Creation
- Soundscapes
Education
BA (Hons) Fine Art: Print & Time-based MediaWimbledon College of Arts (UAL)
- London, United Kingdom
U
U
Foundation Diploma in Art and DesignUAL Camberwell Chelsea Wimbledon (CCW)
- London, United Kingdom
Awards
Mavis Qu AwardWimbledon College of Arts (UAL)
For outstanding innovation and creative ambition for degree show installation.