Work history
Key Account ManagerQuiqup
London, United KingdomFull Time
A logistics services business providing on demand deliveries to consumers and businesses throughout London.
Key Responsibilities:
Managing relationships with key business partners including Burger King, H&M and Unilever.
Ensuring positive relationship is maintained with all partners.
Working with internal strategy, logistics and development teams to deliver on new projects to improve Quiqup’s service and platform for partners.
Upselling new solutions with current partners and providing training.
Creating account plans alongside partners to promote growth.
Signing new partners and working them through an extensive on-boarding program
Key achievements:
Project managing extremely successful launch of Same Day Delivery in London with H&M.
Exceeded growth targets for the last three quarters while also hitting other qualitative targets set i.e launching new pricing to all partners.
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Client RelationsSoundout
- Reading, United KingdomFull Time
SoundOut is a predictive insight company, working with top music labels and fashion brands to invest in the correct areas for success.
Key responsibilities:
Headed up SoundOut Retail vertical, included launching StyleTrial product in partnership with WGSN.
Presenting reports to partners and in depth analysis of predictive insight data.
First point of contact for any partner regarding technical support, financial questions or general issues.
Training partners on how to optimise the StyleTrial product and how to best understand findings.
Managing Customer Support team of 4, having monthly reviews and creating career plans with them.
Key achievements:
Project managing launch of StyleTrial product into the industry.
Working with international brands including New Look, Argos and Tesco.
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Skills
- Account Management
- Client Services
- Problem Solving
- Relationship Management
- Excel
- Office
- Powerpoint
- Word
- Customer Service
- Logistics
Education
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A-levelRugby School
- Rugby, United Kingdom
Politics, Biology, Extended Project, Physical Education