“Modification and Improvement of the Opening of Checking Accounts for Social Programs” at BBVA – Bancomer. • Project Management activities: identification of the problem and of the actors involved; mapping of current processes; identification of alternatives to improve the efficacy and efficiency of the processes; selection of the better option based on such criteria as operational feasibility, amount of necessary total investments and operational impact; project plan development; follow-up and adjustment, when necessary. • Organizational activities: organization and attendance to meetings and workshops where processes are reviewed and redefined. • Draft activities: draft of Power Point presentations for internal meetings; draft of minutes of all meetings and workshops. • Analytical activities: development and follow up of business cases.
• Strategic and Intelligence activities: research and implementation of tools for a more efficient business management; design and set-up of time-saving and cost-effective internal processes. • Analytical activities: KPIs analysis; market research; competitive analysis. • Marketing activities: content email marketing; conversion rate analysis. • Business Development activities: lead generation; cooperation with other teams to drive innovation of the CRM&Marketing related portfolio; up-selling. • B2B activities: identify, manage and address customers' needs so as to prepare the optimal IT solutions together with the production team; post implementation account management.
• Front desk activities. • Research and implementation of innovative tools for customer care. • Analysis of customers' needs and consequent collaboration with the Marketing and Store Management teams in order to improve the NPS. • HR and recruiting activities for the Customer Service Team. • Other administrative tasks.
Project: "Institutional Strengthening of the Dominican Chamber of Deputies" • Trend analysis of the project. • Organization and attendance to meetings and workshops with Dominican Deputies and UN representatives. • Draft of minutes of all meetings and workshops. • General administrative tasks (archiving; invoicing; others)