Result-oriented Project Manager with extensive experience in the digital industry, including digital start-ups, marketing & web development agencies, and digital consulting.
Planned and supervised “concept to launch” for a wide range of projects (e.g., website launches, marketing contact strategy, digital transformation), delivered on time and within budget.
Coordinated cross-functional and geographically dispersed teams, with up to 15 people between internal resources and vendors, forging valuable relationships at every organizational level.
Work history
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R
D2C E-Commerce Operations LeadRoland Europe Group
Milan, ItalyFull Time
•Manage, supervise, and oversee multiple processes, inspecting the points of contact between customers and the online business.
•Identify friction points across the customer journey through data analytics and stakeholdersʼ feedback.
•Understand stakeholdersʼ needs and identify process improvement opportunities to optimize operational performance.
•Continuous monitoring and improvement of KPIs related to customer service.
•Ideate, develop, and design customer-oriented omnichannel programs and ensure all services are connected and consistent across touchpoints.
•Help establish KPIs to be used across all regions to evaluate improvements.
•Control the E-commerce fulfillment operations through the entire supply chain.
•Manage operations with 3rd parties to ensure all the online touchpoints are operational, and continually optimized.
•Research industry best practices to deliver the best E-commerce experience.
R
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MarTech Project ManagerRoland Europe Group
Milan, ItalyFull Time
Main fields: E-commerce Management, Product Management, Brand and Digital Strategy.
Main brand: V-MODA (v-moda.com)
● Project Management (both digital projects and product launches): scheduling of activities and management of internal resources; supplier scouting and management; program monitoring; activity adjustment; budget management; cost and time optimization.
● E-Commerce Management: continuous adjustment of E-Commerce analytics; creation of sales reports for the top management; inventory monitoring; promotion schedule development and implementation.
● Digital strategy: proposal and implementation of digital initiatives with different purposes (e.g. CRO, brand awareness, others); monitoring of paid media campaigns.
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Skills
- Project Management
- Strategic Planning
- Client Management
- E-commerce
- Operations Management
- Digital Marketing
Education
S
S
Human Rights and Humanitarian ActionSciencesPo Paris
- Paris, France
B
B
Economics and Management of Public Administrations and International InstitutionsBocconi
- Italy
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