Luke Barnes

Apple Inc. - Family Room Specialist

  • LocationSurbiton, United Kingdom



  • Fashion
  • Music
  • Performer
  • Presenting
  • Account Management
  • Customer Services
  • Problem Solving
  • Sales Support
  • Songwriter
  • Office
  • Powerpoint
  • Word

Work history


Family Room Specialist

Apple Inc

Apr 2013
  • Starting in April 2013 as a Family Room Specialist and becoming a qualified Apple Technician (First Line Support Technician). Working on the Genius Bar, troubleshooting iOS and OS X (Fundamentals) and advising customers on the best solutions. Uncovering customers needs through effective probing then following through with the right solutions. Advising, selling and setting up new Apple products for customers. Coaching and mentoring new employees during training in accordance to the company credo, APPLE steps of service and repair solutions. Completing training and dealing with conflict management. Positioning Warranty, AppleCare Extended Warranty and EU/UK Consumer Law to customers. Performing Data Migrations from old to new machines for customers. Teaching OneToOne Sessions and Group Workshops for new end users on iOS and OS X devices. Delivering successful business introductions with 100% customer feedback for 2013/2014 becoming one of the highest performers in a flagship store. In November 2014 I was given the opportunity to work within two other stores in the London market, Stratford City and our other flagship store Covent Garden, London. Mentoring employees at the Covent Garden Store, developing their customer service, technical expertise and positioning statements regarding EU Consumer Law along with troubleshooting customer’s iOS and OS X Devices


Boutique Key Holder

The Kooples

Dec 2012 - Mar 2013
  • In December 2012 I moved to London and started working as a Full-Time Sales Associate. Starting in the flagship boutique at Brompton Road and then working in other boutiques across Central London including Marylebone High Street boutique. Providing a tailor-made service to ensure customers find their needs met efficiently. Working all aspects of the store, holding keys, completing the weekly banking along with visual merchandising. Tailoring customers and handling deliveries. I also worked closely with the boutique manager, filling in the weekly report and making sure the boutique hits the set monthly target to achieve full-commission.



BTEC National Diploma in Popular Music

City College, Manchester

Aug 2004 - Apr 2006
  • Music