About me

Communications professional with experience across internal and external platforms. Proven experience in delivering simultaneous projects targeting enhanced customer and employee journeys and experience.

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Work history

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Digital Production ManagerWessex Water
Jan 2011Bath, United KingdomFull Time
Accountable for all content and production work across more than 13 company internal and external websites including new product launches, website migration and content management. Additional management of systems including Live Chat, SMS, knowledge manager, customer engagement console and bespoke internal television network across the business. Working with all key stakeholders to drive process enhancements. Overview: Undertook resource assessment and delivery of migration of multiple website onto new group-wide CMS platform, Sitecore. - Increased staff survey response rate from 62% to 94% using bespoke software and engagement awareness programme. - Project lead and technical delivery of Alexa voice skill for customer services team. - Delivery of departmental GDPR review and strategy implementation. - Successfully managed team of freelance and permanent staff with a variety of skills and work schedules resulting in high staff retention and continued engagement.

Skills

• Digital Production
• User Experience
• Web Production
• Project Management
• Team Leadership
• Digital Transformation
• Customer Engagement
• User Journeys
• Brand Copywriting
• Brand Management

Education

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Bachelor of Arts (BA) University of Birmingham
Sep 2007Birmingham, United Kingdom