Luke Gerrard
Available

Luke Gerrard

Self Employed Staff Logistics ManagerNottingham, United Kingdom
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Luke Gerrard
Available

Luke Gerrard

Self Employed Staff Logistics ManagerNottingham, United Kingdom
Work history
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    Event EvaluatorFunzing
     - Manchester, United KingdomFreelance
    Funzing is an organisation which manages an array of unique events from educational speeches to masterclasses. As an ‘Event Evaluator’ I was required to attend a variety of Funzing events as a secret shopper and evaluate the event. Areas of evaluation included: health and safety, sound and visual technicalities, staff performance, audience behaviour and brand marketing. Following each event, I was required to submit a report to the regional manager outlining key areas where the event was a success as well as where the event needed improvements.
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    Assistant Main Gate ManagerNVS Music Group (Outlook Festival, Dimensions Festival, Sunfall London)
     - Pula, CroatiaInternship
    NVS Music Group is the organisation behind the successful Dimensions, Outlook and Sun-Fall Festivals. I worked for NVS Music Group as their Main Gate Assistant Manager for both Dimensions and Outlook Festival. As a Main Gate Assistant Manager my roles included; administration of the customer accreditation system, including briefing volunteers on the system, managing volunteers and security within the main gate, troubleshooting ticketing and wristband issues including forged tickets, stolen tickets and lost wristbands, resolving escalated customer and guestlist complaints whilst maintaining an exceptional level of customer service and an abundance of other festival-related issues.
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Skills
  • Festivals
  • Customer Services
  • Brand Sponsorship
  • Building Sponsorships
  • Coordinating Events
  • Event Delivery
  • Brand Marketing
  • Corporate Events
  • Event Marketing
  • Charity Event