Join The–Dots

M Maselli

PR & Marketing Digital Content Producer

  • Create New List

Join our Pro Plan to message M

You can only message people who are following you. If you’d like to message this person, simply join our Recruiter Pro Plan.

  • LevelJunior
  • LocationItaly
  • AvailabilityLocked Pro Plan feature
  • ProfessionsPR Account Executive - Social Media Coordinator - Customer Services Representative


Are you sure?

Do you really want to delete project Me?

About me

Energetic, dynamic, motivated and reliable, with excellent organisational and communicational skills. With over eight years of experience in customer facing roles, I feel like my communication skills will create great rapport and professionalism that will resonate throughout the company. I am a multi-tasker by nature and prioritize well under pressure . Passionate and proactive, I have a genuine interest in people and enjoy working to detail.Responsible and energetic, I enjoy building relationships with diverse groups of people.

Locked Pro Plan feature


  • Customer Satisfaction
  • Customer Service
  • Time Management
  • Creative Leadership
  • Public Relations
  • Social Media
  • Event Hospitality
  • Hospitality
  • Employee Training
  • Problem Solving

Work history


PR & Marketing Digital Content Producer


Nov 2017
  • Naples, Italy
  • Full Time
  • -Planning presence on Social Media, Editors and editorial content. -Monitoring of interactions between users. -Planning presence on Social Media, Editors and editorial content, Monitoring of interactions between users, Business email marketing and database marketing. - Social listening. - Work closely with a wide range of collaborators and external contractors as well as having regular briefings with customers. - Create an design an image for social media -Communicate directly with external stakeholders and talent on various shows to ensure alignment on publicity tactics -Aid in event planning and execution for industry and company events -Research industry trends and media opportunities and present to wider team -Manage department scheduling with internal and external meetings -Collaborate closely with other departments, including marketing, media, content and social -Coaching client representatives in effective communication with the public and employees.


Front of House

The Hospital Club

Aug 2016 - Nov 2017
  • London, United Kingdom
  • Full Time
  • • To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience. • To build a good relationship with all guests and resolve any complaints/issues quickly to maintain high quality customer service. • To deal with guest requests to ensure a comfortable and pleasant stay. • To ensure that hotel guests are acknowledged and receive a quality service either face to face or over the telephone. • To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible. • To be responsible for accurate and efficient accounts and guest billing processes. • To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area. • To administer all routes of reservations (eg, online, phone) to ensure that rooms bookings are madeband recorded accurately. • To ensure that all reservations and cancellations are processed efficiently. • To keep up to date with room prices and special offers to provide accurate information to guests


Front of House

Soho House & Co

May 2015 - Apr 2016
  • Ebor St, London E1 6AW, UK
  • Full Time
  • • Welcoming guests to the house. • Taking room service orders and processing through Micros. • Responsible for daily cash-up and for petty cash for all departments. • Making hotel reservations through Opera and restaurant reservations through OpenTable. • Leasing with General Manager . • Responding to telephone and e-mail enquiries. • Resolving billing enquiries -Ensure a memorable guest experience; -provide objective, guest-experience-focused feedback.


Team Leader


Oct 2013 - May 2015
  • Pepys St, London EC3N 2NU, UK
  • Full Time
  • • Ensuring guests excellence in welcome. • Assisting the Reception Manager in leading the team of 6 Reception Team Members and 3 Night Porters • Assisting and supporting the Reception team and act as Reception Manager in the absence of Reception Manager • Assisting the Reception Manager and Reception team members in carrying out of all administrative duties • Handle guest complaints and ensure a swift solution • Maintain knowledge of credit policies and procedures and to liaise with finance department. • Liaise and communicate special requirements to relevant departments. • Sell the Accor Hotels Group products and services using up-selling and suggestive selling techniques • Record and process bookings, cancellations and amendments. • Assist the Reception Manager with recruitment and training. ( Regularly reviewing the performance of the reception team.)



Sep 2008
  • Naples, Italy