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M Maselli

PR & Marketing Digital Content Producer

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  • LevelJunior
  • LocationItaly
  • AvailabilityLocked Pro Plan feature
  • ProfessionsPR Account Executive - Social Media Coordinator - Customer Services Representative

Projects

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About me

Energetic, dynamic, motivated and reliable, with excellent organisational and communicational skills. With over eight years of experience in customer facing roles, I feel like my communication skills will create great rapport and professionalism that will resonate throughout the company. I am a multi-tasker by nature and prioritize well under pressure . Passionate and proactive, I have a genuine interest in people and enjoy working to detail.Responsible and energetic, I enjoy building relationships with diverse groups of people.

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Skills

  • Customer Satisfaction
  • Customer Service
  • Time Management
  • Creative Leadership
  • Public Relations
  • Social Media
  • Event Hospitality
  • Hospitality
  • Employee Training
  • Problem Solving

Work history

Currently

PR & Marketing Digital Content Producer

Magraf

Nov 2017
  • Naples, Italy
  • Full Time
  • -Planning presence on Social Media, Editors and editorial content. -Monitoring of interactions between users. -Planning presence on Social Media, Editors and editorial content, Monitoring of interactions between users, Business email marketing and database marketing. - Social listening. - Work closely with a wide range of collaborators and external contractors as well as having regular briefings with customers. - Create an design an image for social media -Communicate directly with external stakeholders and talent on various shows to ensure alignment on publicity tactics -Aid in event planning and execution for industry and company events -Research industry trends and media opportunities and present to wider team -Manage department scheduling with internal and external meetings -Collaborate closely with other departments, including marketing, media, content and social -Coaching client representatives in effective communication with the public and employees.

2017

Front of House

The Hospital Club

Aug 2016 - Nov 2017
  • London, United Kingdom
  • Full Time
  • • To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience. • To build a good relationship with all guests and resolve any complaints/issues quickly to maintain high quality customer service. • To deal with guest requests to ensure a comfortable and pleasant stay. • To ensure that hotel guests are acknowledged and receive a quality service either face to face or over the telephone. • To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible. • To be responsible for accurate and efficient accounts and guest billing processes. • To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area. • To administer all routes of reservations (eg, online, phone) to ensure that rooms bookings are madeband recorded accurately. • To ensure that all reservations and cancellations are processed efficiently. • To keep up to date with room prices and special offers to provide accurate information to guests

2016

Front of House

Soho House & Co

May 2015 - Apr 2016
  • Ebor St, London E1 6AW, UK
  • Full Time
  • • Welcoming guests to the house. • Taking room service orders and processing through Micros. • Responsible for daily cash-up and for petty cash for all departments. • Making hotel reservations through Opera and restaurant reservations through OpenTable. • Leasing with General Manager . • Responding to telephone and e-mail enquiries. • Resolving billing enquiries -Ensure a memorable guest experience; -provide objective, guest-experience-focused feedback.

2015

Team Leader

AccorHotels

Oct 2013 - May 2015
  • Pepys St, London EC3N 2NU, UK
  • Full Time
  • • Ensuring guests excellence in welcome. • Assisting the Reception Manager in leading the team of 6 Reception Team Members and 3 Night Porters • Assisting and supporting the Reception team and act as Reception Manager in the absence of Reception Manager • Assisting the Reception Manager and Reception team members in carrying out of all administrative duties • Handle guest complaints and ensure a swift solution • Maintain knowledge of credit policies and procedures and to liaise with finance department. • Liaise and communicate special requirements to relevant departments. • Sell the Accor Hotels Group products and services using up-selling and suggestive selling techniques • Record and process bookings, cancellations and amendments. • Assist the Reception Manager with recruitment and training. ( Regularly reviewing the performance of the reception team.)

Education

Currently

Sep 2008
  • Naples, Italy