Work history
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Customer Service Assistantfirst direct
Blantyre, UKFull Time
I am training to be a telephone banker who will resolve customer needs such as login issues, setting up new payees, and creating new savings accounts.
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AdministratorOfgem
- Glasgow, United KingdomFull Time
I helped to administer the Renewable Obligation scheme for small generating stations in Northern Ireland. With my help, my small and rapidly changing team resolved countless issues with applications – many of which had been pending for years – to accredit hundreds of stations. I contributed to this by:
• closely reviewing applications
• examining and cross-checking technical and legal documentation
• gathering key information from clients
• researching technical specifications
• developing spreadsheets to automate repetitive tasks and track progress
• writing clear and concise standard operating procedures for colleagues
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Skills
- Photography
- Photoshop
- English Grammar
- Mathematics
- Illustration
- Microsoft Excel
- Article Writing
- Fiction
- Cookery
- Painting