About me

Ambitious Administrator and Events Assistant with over 6 years’ experience in client centric environments. Currently responsible for all administration support and first point of contact for high profile stakeholders within a demanding Marketing, Events and Sales function. I recently made the decision to transition from corporate administration to exercise my passion in the fashion industry. Motivated to build on experience, skills and knowledge within the industry in a new role.

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Work history

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Office administratorHCA Healthcare UK
Sep 2011London, United KingdomFull Time
• Dealing with referrals from GP's, patients and visitors • Following up on all dropped calls • Managing 120 consultant diaries and booking their appointments • Providing advice, information and assistance for all enquiries • Dealing with all customer queries, requests, or complaints • Accurately recording details of calls and issues on logging software • Dealing with high volume of incoming faxes • Booking radiology appointments MRI’s, CT and Ultrasounds • Coordinating meetings with different departments and preparing required paperwork • Training new members of staff on customers service standards and booking systems • Providing support to the Business Development Managers and Event Managers assisting them with new and existing clients and delivering the national event portfolio • Research venues, suppliers and contractors, and then negotiate prices and contracts • Providing onsite support at events including delegate management and managing preparations for events (producing badges, delegate packs and speaker communications) • Managing all calls and the enquiry inbox (approximately 30 calls and up 60 emails daily) • Researching potential clients and obtaining contact details for sales team (team of 14) • Supporting the sales team by arranging catering and delegate packs for their GP talks (4 per week) • Following up on all dropped calls and resolving all issues promptly • Managing the on-boarding of new clients for 6 London hospitals by proactively coordinating across relevant departments (internal and external) • Ensuring clients have site access and relevant systems are set up effectively and efficiently • Updating of marketing material, ensuring all HCA collateral is up to date and accurate
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InternshipGINGHAM DOLL
Dec 2018 - May 2019Croydon, United KingdomInternship
Learning the day to day process of working with an independent fashion designer. This includes: • Fabric and trimming sourcing • Pattern cutting techniques • Sample production • Social media marketing

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Skills

• Organised
• Motivation
• Growth
• Problem Solving
• Teamworking
• Hard Working
• Quick Learner
• Communication
• Creative Admin

Education

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BTEC HEALTH AND SOCIAL CARE LEVEL 3City of Westminster College
Sep 2008 - Jul 2010London, United Kingdom
BTEC National Award - Health and Social Care, Level 3 (Pass)
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GCSEBishop Douglass School
Sep 2003 - Sep 2008London, United Kingdom
Maths (C), English Literature (C), English Language (C), Double Science (CD), Religious Education (B), History (C), Citizenship (C) Applied Business (CC)