With a natural flair for operations and exceptional analytical skills, I am meticulously organised and pay great attention to detail. I proved myself to be an efficient, fair and popular manager. I have a strong background in skincare and fragrance and prior to my operations roles, I gained extensive experience in both department stores as well as boutique environment. My strongest abilities lie within stock management, project management, supply chain and logistics. I pride myself on strong written and spoken communication skills. My greatest drive has always been the will to grow as a professional and continue to expand my knowledge, that’s why I easily became a specialist in given fields. I tend to be attracted to prestige brands that put emphasis on sustainability and sourcing of environmentally conscious packaging and natural ingredients.
On top of my professional career, I am a keen photographer and music writer. I keep developing my interest in new media gained at university and am a keen social media enthusiast. My other interests include feminism, yoga, independent cinema and literature.
Projects credited in
- Marketing and Operations Director @ HaeckelsA 15 month consultancy at one of the most forward thinking skincare and scent businesses in the world. Based in Margate, Haeckels continues to challenge the norm and innovate to find sustainable approaches to packaging, production and profit. During the time with Haeckels we relaunched the website, revamped the retail proposition and expanded in to offering spa facilities, appointed media agencies to grow eCom successful and put a team of subject matter experts in place to drive the business
- AUSTELAustel creates new music from the spaces in between: between the city and places long left behind; between the solitary and the social - conjuring haunting soundscapes full of rich harmonies to produce an immersive, ethereal experience. Migrating to London just days after turning 19, Austel - aka Devon-born artist Annie Rew Shaw - quickly established herself in its music scene; working on multiple collaborations (Get Cape. Wear Cape. Fly, Lyla Foy, Munro Fox, Stella Martyr, Marie Naffah), including 3 UK tours and appearances at Glastonbury festival. This rugged 'on-the-road' experience combined with a classically-trained background have shaped Austel's unique musical character and voice. This year, Austel will release her debut EP 'Unfold' - co-written and produced with music technologist Adam Stark (MI.MU gloves, Rumour Cubes). 'Unfold' explores a dreamy sonic landscape, drawing upon influences from artists such as Daughter, James Blake and Nils Frahm. 'Haunting and entrancing in equal measure' - The Line of Best Fit ‘Ethereal, beautifully arranged and exceptionally produced’ - BBC Introducing www.austelmusic.com
Work history
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Head of OperationsHaeckels Ltd
Margate, United KingdomFull Time
• Fully responsible for end-to-end stock management and demand planning, including in-house manufacturing and third-party contract manufacturing
• Developed and implemented stock control measures (introduced company stock and sales sheets) and purchasing strategy in line with sell-through and projected growth, owning end-to-end purchasing of components and ingredients
• Prepared trade reports, analysing average vs spot cover to ensure healthy stock coverage
• Owned the supplier network, working towards achieving the best economy of scale in line with the growth of the business
• Owned and constantly improved COGs and margins across all channels (direct and wholesale)
• Maintained existing relationships with suppliers to ensure best terms and conditions, as well as researched new ones to introduce the best, most innovative and sustainable packaging to the business
• Planned, managed and executed production plans with in-house manufacturing teams and introduced and managed third-party manufacturers in order to improve effectiveness and timely delivery of goods
• Established processes and procedures to improve stock production, control and management
• Worked closely with the MD to achieve the best strategies for production and roll out of NPDs
• Owned supply and demand across all channels (retail, ecommerce, wholesale)
• Maintained great working relationships with all key stakeholders
• Liaised with wholesale agents and stockists, processing all orders and maintaining relationships
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Operations ManagerElemental Herbology
- London, United KingdomFull Time
• Fully responsible for end-to-end stock management and replenishment of all production runs
• Working with the MD and CFO on purchase, production and stock management plans including new product development
• Liaising with financial controllers on factoring, issuing B2B invoices
• Building and maintaining strong relationships with key stakeholders
• Sourcing and supply of componentry, negotiating most favourable prices, MOQs and delivery dates with component and production suppliers
• Responsible for purchasing of all finished goods as well as components
• Overseeing and controlling all aspects of 3PL for both componentry and finished goods
• Developing and implementing a strategy of using common componentry across similar product lines wherever possible
• Assisting with planning aspects for New Product Development, including testing, appropriate marketing time frame, briefing suppliers to ensure their full understanding of new product requirements, setting COGs to ensure the best margin is achieved
• Responsible for statutory compliance including EU notification and international registration for products
• Liaising with wholesale customers, agents and distributors
• Daily, weekly and monthly reporting to the team and the board on sales, marketing and stock activities, monitoring sales performance
• working on Sage50 and MS Office with proficiency in Excel
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Skills
- Operations Management
- Logistics Management
- NPD
- Supplier Management
- Sourcing Materials
- Procurement
- Production Management
- Inventory Management
- SAP
- Xero
Education
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OtherMiddlesex University
London, United Kingdom
Erasmus EU exchange program in the field of film, media and gender studies
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Master of ArtsJagiellonian University
- Kraków, Poland
MA in film studies, specialising in media and visual arts studies and gender studies
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