About me
A conscientious and ambitious individual who has seen a multitude of skills ascertained by studying to degree level and working within high-growth Fintechs.
A First Class Honours awarded in BA International Politics, Economics and Law from Middlesex University has helped develop an understanding of economics, international political systems and international law. The course read has developed the ability to view issues from different legal, political and economic perspectives.
Previous work experience & projects have helped develop communication and rapport-building skills allowing the deliverance of excellent customer service and to become an important team player. Working within retail banking/capital markets has helped develop my KYC/AML knowledge alongside the handling of sensitive data.
A strong belief in constant self-improvement has helped ensure that the best is continuously given through the willingness and desire to adapt and evolve within any role.
Work history
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Onboarding & Client Service AnalystGlobacap
London, United KingdomFull Time
o Provide exceptional customer service to maintain a good relationship with clients whilst also solving support queries primarily via email/Hubspot.
o Manage the client relationship/project from initial onboarding to post-deal. This includes, but is not limited to, coordinating and establishing effective project communication plans and ensuring their execution with cross discipline team members to make sure that all parties are on track with project requirements and deadlines.
o Working with our automated KYC provider to optimise pass rates and understand failures.
o Obtain all required/relevant information with regards to KYC/KYB checks to complete due diligence.
o Understand and oversee the identification of high-risk applications – including risk assessments on new sign ups on the platform which may require escalation to the Compliance Officer
o Identify trends/patterns and raise this with solutions to the Executive team to remedy processes/workflows.
o Assist with the data upload of users’ Share Registers on to our platform; ensuring that all mandatory data has been collected and compatible with our system.
Customer Service AdvisorStarling Bank
- London, United KingdomFull Time
- Provide exceptional customer service.
- Handle sensitive date in line with GDPR and banking security processes.
- Gather knowledge on a wide-range of banking processes such as dispute processes, fraud and payment operations.
- Understand/develop both written and verbal skills through constant contact with customers.
- Undertake training regarding AML, Fraud and other key skills/concepts needed for the role.
- Communicate and raise matters/issues between multiple departments
Skills
- Time Management
- Operations
- Operations Support
- Customer Care
- Customer Communication
- Customer Facing
- Customer Engagement
- Customer Experience
- Microsoft Excel
- Microsoft Office
- Google Docs
- Customer Relations
- Customer Satisfaction
- Custome Service
- Writing
Education
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M
Bachelor of Arts (BA) Middlesex University
- London, United Kingdom
BA (Hons) First Class achieved for the course International Politics, Economics and Law.