Web Coordinator • Meeting with design and communication teams to plan and develop site content, style and appearance. • Delivering audits and reporting technical problems to IT support staff. • Carrying out quality assurance checks on content by developing corporate brand style guides and educating members on proper use of corporate design. • Managing the public web presence and disseminating information about the website to target customers and partners. • Using web content management systems to analyse the performance of campaigns (Facebook Insights). Development Manager • Developing global activities and new business strategies for the expansion of the brand in London. • Creating and analysing online customer surveys. • Ensuring the best customer experience and maximising customer loyalty. • Delivering pragmatic solutions within the commercial constraints that apply to the project. • Ensuring budget and resource requirements are identified and progressed. • Writing and delivering newsletters. Team Manager (23 instructors and hostesses) • Recruiting and carrying out personal development plans, staff training sessions, coaching and appraisals. • Defining and promoting standards and guidelines. • Coordinating activities and classes with different stakeholders. • Delivering team briefs and meetings. • Writing reports for senior managers, coworkers and partnership organisations. Development & Event, Animator, Trainer, La Gym Suédoise, Paris, France. 2009-2015
• Conducting research projects on Emotional Design methodology based of the State of Arts of the discipline (UX, Robot, Kansei technologies). • Assisting in defining and promoting standards on Emotional Design methodology and guidelines within the company. • Leading benchmarking of different social robots. • Defining the test approach & integration strategy for innovative concept. • Creating, organising and animating brainstorming and creative meeting. • Creating, Leading and Analysing User tests and surveys. • Exploring technical, social, psychological and methodology relating to robots. • Delivering reports, recommendations and specifications based on user experience analysis.
• Conducting expert and empirical evaluation of mobile phone applications (Tablets, Smartphones and GSM). • Developing and implementing user tests for Instaflow mobile phone applications. • Establishing quantitative and qualitative studies: satisfaction questionnaires (SUS), semi-directive interviews. • Contributing to workshops and focus groups. • Conducting expert evaluations following Bastien-Scapin and Nielsen’s criteria (Orange Money). • Conducting research on guidelines for iOS, Samsung and Windows 8, relating to UX, Emotional Design, tablets and photo applications.