Work history
Client Services & Office Administrator
?Project managing client accounts. This included budgeting, managing timelines and balancing client needs with external suppliers.
?Managing company's social media accounts (developed a social media plan focused on b2b) ?Researching industry trends, project backgrounds and carrying out competitor analysis for clients. ?Developing and managing supplier relations and contract negotiations, resulting in extensive cross company savings.
?Providing effective administrative support to the managing director and team members, including maintaining front of house, managing clients and visitors, managing of directors' schedules, venue sourcing, coordinating travel arrangements for the team and directors and organising social events. ?HR responsibility, coordinating new employee set-up, holiday and sickness recording, personnel file maintenance.
?Organising office operations and procedures, managing internal filing systems and maintaining databases organised and accurate.
?Supporting the Financial Controller with client invoicing, job profitability reviews and payments to suppliers - company credit card processing.
Community Manager
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Community manager for TalkTalk brand on a freelance basis. The company’s network has over 500,000 active users.
?Moderating and managing the company’s Social Media networks to ensure that users respect the guidelines to guarantee an enjoyable use for everyone.
?Creating a strong customer relation with the brand by providing customer service and actively engaging with users.
?Assisting clients by responding to questions and enquiries
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?Business development / stimulating sales.
Skills
- Advertising
- Events
- Marketing PR
- Account Management
- Research
- Excel
- Office
- Powerpoint
- Social Media
- Office Administration
- Community Manager
- Website Design
- Spanish
Education
Advertising and Events Management
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BA Hons
Awards
Special Recognition - Student Contribution to UELSU
Awarded special recognition at the UEL Volunteering Awards 2013 for contribution in launching and running the first Student Led Teaching Awards at University of East London.
http://www.uel.ac.uk/infocus/schoolnews/archive/studentledteachingawards.htm