Work history
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Technical Account ManagerDeluxe Entertainment Group
London, United KingdomFull Time
• Develop and maintain relationships with customers/clients to their satisfaction.
• Create, maintain and communicate to client project timelines and budgets
• Supervise Account Coordination staff and administer day-to-day localisation and digital fulfilment operations while setting the production standards in line with client and business needs.
• Manage the successful execution of projects: Ensure work is being completed on time and the quality of work is consistent with client expectations and within budget
• Manage complex projects and lead teams to complete projects in a successful and timely manner.
• Create, maintain and communicate to client project timelines and budgets
• Prepare and communicate pricing quotes and estimates with client, according to client-specific rate card.
• Carefully review the client's work order/client specs to determine the work that needs to be done and clarify ambiguities/errors in the work order/client specs and review quotes for accuracy before projects are billed
• Manage customer changes to orders by negotiating deliverable due dates between customers and internal departments, balancing internal capacity with external demands and expectations
• Ensure deliverable due dates are reached on time and within budget, communicate with assigned client(s) regarding new projects, deadlines, assets, and status updates
• Proactively identify potential issues/problems with projects in process, formulate response and solution and communicate back to client.
European Creative Content ManagerJWT
London, United KingdomFull Time
• Content Asset Management, knowledge base of all content in the European/ Global Creative Challenge Showcase knowledge of all-content awarded by Cannes and other major shows.
• Consistent communication with EU offices looking at creative output, recommending suitable categories and competitions to enter logically and regionally.
• Organisation of quarterly EU Creative Challenge meetings throughout Europe, were my duties involve collating all work across the network and presenting this to the selected ECD’s of Europe. Were work is reviewed and scored.
• Project Manage submissions – credits, descriptions, campaign boards, case studies for Advertising and Marketing award shows local and internationally, as well as researching new award shows. Record and analyse award show performance.
• Work closely with Creative Directors, production to help built compelling cases, including helping to produce case study films to submit to award shows.
• Manage all content on screens in the lobby and on TVs, Ipads in the agency, assist PR, Marketing and New Business with new projects of Creative Work.
• Manage Award Show and Creative Development budget, raising estimates & POs using maconomy (Insight) accounts system.
• Send Call for Entries and Deadline Alerts, creating an Awards calendar to track, plan and monitor awards throughout the year.
• Recommend relevant content for submissions, identifying the best opportunities to win awards across Europe.
• Catalog entries for immediate and easy access, ‘go to person’ for all content in the agency.
• Make winners charts and winners reels for global distribution, including blogging the Creative Wins and shortlists.
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Skills
- Advertising
- Events
- Film
- Marketing PR
- TV
- Excel
- Office
- Powerpoint
- Word
Education
Film Broadcasting, CommunicationsLondon Metropolitan University
- London, United Kingdom
Film & Broadcasting, Communications