MARIA LAM

Account Manager

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  • LocationLondon, United Kingdom

Skills

 

  • Advertising
  • Events
  • Film
  • Marketing PR
  • TV
  • Excel
  • Office
  • Powerpoint
  • Word

Work history

Currently

European Creative Content Manager

J. Walter Thompson

Mar 2013
  • Full Time
  • • Content Asset Management, knowledge base of all content in the European/ Global Creative Challenge Showcase knowledge of all-content awarded by Cannes and other major shows. • Consistent communication with EU offices looking at creative output, recommending suitable categories and competitions to enter logically and regionally. • Organisation of quarterly EU Creative Challenge meetings throughout Europe, were my duties involve collating all work across the network and presenting this to the selected ECD’s of Europe. Were work is reviewed and scored. • Project Manage submissions – credits, descriptions, campaign boards, case studies for Advertising and Marketing award shows local and internationally, as well as researching new award shows. Record and analyse award show performance. • Work closely with Creative Directors, production to help built compelling cases, including helping to produce case study films to submit to award shows. • Manage all content on screens in the lobby and on TVs, Ipads in the agency, assist PR, Marketing and New Business with new projects of Creative Work. • Manage Award Show and Creative Development budget, raising estimates & POs using maconomy (Insight) accounts system. • Send Call for Entries and Deadline Alerts, creating an Awards calendar to track, plan and monitor awards throughout the year. • Recommend relevant content for submissions, identifying the best opportunities to win awards across Europe. • Catalog entries for immediate and easy access, ‘go to person’ for all content in the agency. • Make winners charts and winners reels for global distribution, including blogging the Creative Wins and shortlists.

Currently

Technical Account Manager

Deluxe Entertainment Group

Feb 2016
  • London, UK
  • Full Time
  • • Develop and maintain relationships with customers/clients to their satisfaction. • Create, maintain and communicate to client project timelines and budgets • Supervise Account Coordination staff and administer day-to-day localisation and digital fulfilment operations while setting the production standards in line with client and business needs. • Manage the successful execution of projects: Ensure work is being completed on time and the quality of work is consistent with client expectations and within budget • Manage complex projects and lead teams to complete projects in a successful and timely manner. • Create, maintain and communicate to client project timelines and budgets • Prepare and communicate pricing quotes and estimates with client, according to client-specific rate card. • Carefully review the client's work order/client specs to determine the work that needs to be done and clarify ambiguities/errors in the work order/client specs and review quotes for accuracy before projects are billed • Manage customer changes to orders by negotiating deliverable due dates between customers and internal departments, balancing internal capacity with external demands and expectations • Ensure deliverable due dates are reached on time and within budget, communicate with assigned client(s) regarding new projects, deadlines, assets, and status updates • Proactively identify potential issues/problems with projects in process, formulate response and solution and communicate back to client.

2013

Account Manager

Beam.tv/the Mill

Jan 2008 - Oct 2013
  • Full Time
  • • Dealing directly with clients for show setup to ensure the Beam system handles their requirements. • Responsible for entrant support, quality assurance of the files uploaded and carrying out internal/external de-briefs following projects to improve our services for future years. • Plan, prioritize and execute projects according to agreements and specifications with clients. Coordinate with other internal/external parties involved to ensure relevant awareness and achieve successful project completion. • Daily contact with clients while a specific project takes place. Ensuring professional management of the client business by maintaining on-going documentation of the work in progress including status reports, contact reports, invoicing. • Support the Head or Awards to generate new business and increase the number of clients that work with Beam Awards. • Maintain client services through appropriate liaison and analysis methods to optimize client satisfaction, quality/efficiency of service and effective workflows. • Act as the interim between the client’s needs and requirements and translate these to the software and development team for integration. • Maintain effective operation of the online Awards platforms including entry sites, administration systems, judging tools and playback hardware. Currently working on iPhone web solutions. • Working closely with the strategy, development, technical, and design and project management teams in order to ensure excellence in all deliverables produced in a timely fashion and to budget. • Managing budget, contracts and business portfolio. Ensuring that account finances are accurate and up-to-date, i.e., estimates saved on system, time on projects being reconciled regularly, billing completed on time. • Seek and establish practices to maximise tool effectiveness, profitability and minimise manual interaction while using the Beam system. • Social Media management, updating the social world with news of current and future work. • Perform all client administration requirements including contract preparation, account setup and invoicing. • Provide on- site support for international competitions during the judging process which often involves overseas travel and working in a high pressure environment.

2008

German Service Supervisor

On Demand

Jan 2005 - Oct 2008
  • Full Time
  • • Provided VOD/PPV service for Kabel Deutschland – one of the largest Cable companies in Europe, with approximately 8.9 million connected households. • Setup of Dolby Digital onto the KDG platform. • Analysing and QC’ing Dolby Digital MPEGs using various MPEG analyzers to ensure specifications were met. • Content Acquisition - ensuring materials were ordered appropriately for Dolby Digital and dealt directly with various studios to request material required for the German PPV services. • Overseeing of content delivery ensuring that we had the correct metadata including all translations. • Troubleshooting – dealing with various problems; error recognition and resolving issues. • Liaised with the TV Operations team at KDG to ensure full service delivery. • “Select Erotik” – new venture that included testing of the assets to ensure live playout; manually ingesting of XML files sent by the content providers’ into our Content Management System. • “Unity (Kino Auf Abruf)” – launching and continuous monitoring of service; setting up the movie service with over 40 channels, one of the largest PPV services in Germany; extensive testing of the scheduling tool. • Appointed as the main contact during the launch of “Unity”, I was continuously liasing with SeaChange to enable playability of channels and creating numerous test schedules to ensure that the system functionalities were correct and ready for the service to go live.

Education

2004

Film Broadcasting, Communications

London Metropolitan University

Sep 2001 - Jul 2004
  • Film & Broadcasting, Communications