Skilled Product Manager with four years international experience across telecommunications, energy, mobile content and SaaS industries. Currently a regional Product Manager at Vend UK looking after the EMEA region. Completed a Bachelor of Engineering (Honours), majoring in Product Development, taking new ideas from ideation and prototyping to product design and development. Kiwi-Egyptian. Recently moved to London. Love everything Product.
Working globally to develop and implement innovative solutions for clients in relation to retail point of sale software. •Ownership and development of the product roadmap based on customer insight and market trends. •Presentation of information and insight to enable decision making. •Monitor and deliver against the delivery milestones. •Prioritisation of product launches and updates in line with the product roadmap. •Leadership of a cross-functional team including (developer, designers and quality assurance) in line with the product roadmap. •Effective planning, decision-making and partnership working to enable the plan to be delivered. •Working with a range of external stakeholders and partners to enhance service (including payment solution providers and hardware peripherals). •Acting as a product champion through the communication and education of all key stakeholders across the organisation.
Managed the product development and launch for small and medium enterprises. •Led cross-functional teams to evaluate, drive and deliver the launch and implementation of products and services (including fixed rate electricity and gas contracts for SMEs). •Managed the evaluation and development of the SME customer value proposition. •Provided reports and updates to the Head of Customer Propositions and Insights. •Responsible for end-to-end product lifecycle management; this included developing a strategic roadmap, product implementation and proposition, maintaining the product portfolio with a focus on ROI and managing the withdrawal of retired products. •Conducted environmental scanning to identify potential opportunities and threats. •Managed a number of business-critical projects to enable the company strategy to be achieved; this included the launch of a Genesis Energy for Business brand.
Worked with New Zealand’s largest telecommunication provider with a focus on Mobile Media and Content within the business division. •Responsible for end-to-end product lifecycle management. •Defined the product strategy; implemented new products; maximised commercial impact; withdrew unprofitable products. •Delivered downloadable content (including music, games, ringtones, wallpaper and applications) across a customer base of 1.5 million people. •Oversaw all marketing campaigns aligned to product launches. •Managed the profit and loss account for downloadable content; developed financial plans to maintain performance and reduce costs. •Negotiated key contacts (including contractual terms, pricing and implementation). •Managed relationships with key vendors.
Completed a Bachelor of Engineering (Honours), majoring in Product Development, where I got to take concepts from ideation and prototyping to product design and development. I worked on projects ranging from organic baby furniture, hockey protective gear right through to complex electrical circuits.