Join The–Dots

Marie Joy Katrina Barrozo

Senior Assistant Underwriter

  • Create New List
FollowUnfollow

Join our Pro Plan to message Marie Joy Katrina

You can only message people who are following you. If you’d like to message this person, simply join our Recruiter Pro Plan.

  • LevelMid Level
  • LocationSingapore
  • AvailabilityLocked Pro Plan feature
  • ProfessionsSales Consultant - Customer Services Representative - Customer Service Account Manager

About me

I have 7 years of notable experience in the corporate world particular to customer care. I spent 5 years with the renowned US based telecommunications company - Sprint, I was then one of the top customer care agents so I was eventually promoted as a subject matter expert for customer care and telesales. I've handled trainings, new hire interviews and general team handling. I then became a senior assistant underwriter with QBE insurance services (North America Operations) where, part from my basic role, I continue to conduct trainings and quality checks for new team members as well as organize dissemination of process updates and revisions courtesy of our counterparts in Wisconsin. I'm also a certified Yoga teacher under Yoga Alliance International.

Skills

  • Employee Training
  • Sales
  • Coaching
  • Quality Assurance
  • Yoga Teacher

Work history

2017

Senior Assistant Underwriter

QBE Insurance

Jan 2015 - May 2017
  • Full Time
  • - Analyzes and approves amendments and cancellation on client’s commercial insurance policies. - Conducts training for newly hired senior assistant underwriters for GSSC-NA. - Conducts quality checks and analyses for the work of the team. - Facilitates and disseminates product knowledge updates and process revisions for the team. - Assigned point of contact if direct manager is unavailable.

2014

Customer care/Sales Supervisor (Subject Matter Expert)

Sprint telecommunications - Convergys Corporation

Dec 2009 - Dec 2014
  • Cebu City, Philippines
  • Full Time
  • • Customer service representative (Customer care, Sales, Technical support and Retentions) - 12/2009-07/2010 - Acted as a hybrid care specialist over the phone that catered to basic customer inquiries, product upselling, technical assistance and Retention & Cancellation concerns. • Sales escalations Supervisor and new hire validation interviewer - 07/2010 – 07/2012 - Took in supervisory calls and conducted validation interviews for new hires to assess if they are fit to join our high-profile account. • Mentor - 07/2012 – 11/2012 - Acted as a team manager/leader to a group of probationary agents - Responsibilities included call listening and calibration, deep dive analyses, formal coaching, product knowledge training. • Cluster Assist - 11/2012 – 12/2013 - Conducted chat support for product knowledge inquiries for 5-6 teams. - Provided formal coaching and product knowledge training refreshers for non-performing agents. - Generated reports for cluster’s performance analyses. • Floor support - 12/2013 – 12/2014 - Catered to product knowledge inquiries of 800-1000 agents on real time calls for the entire production

Education

2009

Bachelor of Nursing

University of San Carlos

Jun 2005 - Apr 2009
  • Cebu City, Philippines
  • Graduated Cum Laude

Awards

2016

Top Senior Assistant Underwriter

QBE Insurance group shared services

2015

Top Senior Assistant Underwriter

QBE Insurance group shared services