QuestionsProjectsExperienceTeam

Work history

Floor ManagerMulberry England
Nov 2017New Bond St, Mayfair, London, UKFull Time
• Manage the company’s flagship store team (15 to 20 people during peak time) in London to the upmost luxury standard • Overlook the relationship between clients and management team within the company, specializing in the training, distribution and performance of RTW • Liaise with head office sectors and act as a direct contact for garment control, technicality and training between head office and internal London stores • Manage the flagship floor team, over 15 people, tracking and engaging performance, sales targets and expectations of each individual, and internal communications • Conduct employee Mystery Shop, increasing knowledge, customer service expectations with a monthly performance report based on results • RTW & FTW report: sent on a weekly and monthly basis to the Buying and Merchandising team, sales analysis. HIGHLIGHT: Appointed to work along side the Buying and Merchandising team in head office to supervise buying appointments with key national and international clients and businesses.
SupervisorMulberry England
Feb 2017 - Nov 2017London, United KingdomFull Time
• Using previous luxury experience, trained the team on the importance of luxury client servicing to create, repeat and loyal customers • Ensured the day-to-day operation of the shop is efficient and effective, maintaining a balance between supervising the team and monitoring KPIs. • Spotted opportunities to upsell poorly preforming (RTW focus) and increase interest through storytelling and extensive team training • Always looked out for opportunities to increase sales, client relations and improve the overall efficiency of the team • Reported and analyzed store performance’s reports, KPIs reports, trainings, stock management and deliveries HIGHLIGHT: Assisted with London Fashion Week.

Skills

• Design
• Pattern Cutting
• Management
• Retail
• Sales Analysis
• Collection Development
• Microsoft
• KPI Management
• Client Services
• Luxury Womenswear

Education

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Fashion DesignESMOD (École Supérieure des Arts et Techniques de la Mode)
Sep 2011 - Jun 2014Paris, France
Graduated as a Fashion Designer and Pattern Maker. Specialized in Luxury technics, option Fur craft.