Marion Bertrand

Customer Services Manager

  • LocationLondon, United Kingdom



  • Print
  • B2B
  • Training
  • Powerpoint
  • Word
  • Customer Service
  • Digital Print
  • Customer Loyalty
  • Multitasker
  • International Brand Management
  • Flexible and Quick Learner
  • Zopim

Work history


Customer Services Manager


Feb 2013
  • 3 year contract: Creation of the UK subsidiary - Key account manager and new business development (for 2 years) and Customer Services and Quality manager (for 1 year) Associating new product launches with client needs. Contacting all leads once a month Direct contact for 150 Gold and 80 Platinum clients (statuses based on quarterly spendings) BtoB order assistance (live chat, email and phone support) 92% client satisfaction rate on Zopim Production/quality surveillance and delivery tracking (2.6% overall quality failure rate) Liaising with the manufacturing team and delivering a deadline orientated service to clients Training new employees and partners on the Back Office tools



Marketing, Negociation, Market Finance, Communication


Aug 2009 - Jun 2012
  • Internationa trade and operational marketing