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3 year contract: Creation of the UK subsidiary - Key account manager and new business development (for 2 years) and Customer Services and Quality manager (for 1 year) Associating new product launches with client needs. Contacting all leads once a month Direct contact for 150 Gold and 80 Platinum clients (statuses based on quarterly spendings) BtoB order assistance (live chat, email and phone support) 92% client satisfaction rate on Zopim Production/quality surveillance and delivery tracking (2.6% overall quality failure rate) Liaising with the manufacturing team and delivering a deadline orientated service to clients Training new employees and partners on the Back Office tools
Internationa trade and operational marketing