QuestionsProjectsExperienceTeam

Work history

Customer Services ManagerExaprint
Feb 2013
3 year contract: Creation of the UK subsidiary - Key account manager and new business development (for 2 years) and Customer Services and Quality manager (for 1 year) Associating new product launches with client needs. Contacting all leads once a month Direct contact for 150 Gold and 80 Platinum clients (statuses based on quarterly spendings) BtoB order assistance (live chat, email and phone support) 92% client satisfaction rate on Zopim Production/quality surveillance and delivery tracking (2.6% overall quality failure rate) Liaising with the manufacturing team and delivering a deadline orientated service to clients Training new employees and partners on the Back Office tools

Skills

• Print
• B2B
• Training
• Powerpoint
• Word
• Customer Service
• Digital Print
• Customer Loyalty
• Multitasker
• International Brand Management
• Flexible and Quick Learner
• Zopim

Education

Marketing, Negociation, Market Finance, Communication
Aug 2009 - Jun 2012
Internationa trade and operational marketing