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Receptionist and Reservation team for Thomas Miller • Multitasking while handling diverse actions at the same time • Prioritizing the different projects and requests • Greeting and welcoming people walking in and directing them to the relevant person or area • Adapting your actions to make sure that people are leaving the building with the best experience • Answering and screening telephone calls, transferring and taking messages through a switchboard system for 10 companies • Handling emails enquiries and various office management requests mainly related to room booking and catering. • Writing daily memo and notes to ensure a clean communication between related services (Reception, Catering, Hospitality, Kitchen, IT, Facilities) • Coordinating and managing room bookings for 42 meeting rooms and catering bookings attached • Managing guest book and providing security passes • Creating and updating Excel spread sheets to manage Guest book, room and catering bookings, Technical requests, IT
Hospitality Assistant for Royal Bank of Canada (June 2015 and August 2015 to now) Hospitality Assistant for Omnicom (July and August 2015) • Providing clients with impeccable service and good products • Organising the work load between the team members to ensure efficiency and quality • Creating and updating relevant market and business tools on Excel (Monthly vending reports, yearly hospitality sales mix, cash breakdown data and charts, Vending survey analysis) • Providing general secretarial and administrative support to the catering manager • Handling telephone calls and email enquiries • Coordinating bookings for the Capital markets and Wealth management platforms • Creating and managing catering bookings for food and events • Providing clients with relevant quotes • Creating invoices • Supporting the marketing and sales effort through the elaboration and realisation of themed food events and related marketing in the restaurant of Thames Court
Team Management (5people) Logistics Schedules
Festival Organisation Negotiation Contracts Budgets Communication Strategy Social Networks
Team Management (5people) Schedules Communication Strategy
Event Organisation Sales Contracts Press Review
Architecture/Performance Design/Interior Design
Strategic Marketing &Event Marketing
2 years Ba in Business