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A highly enthusiastic individual with a passion for marketing, seeking to harness opportunity from the communication, event management, analytical and research skills developed from academic studies and work experiences. Thrives on working in creative environments and performing to an exceptional standard both independently and as part of teams in order to complete tasks according to deadlines. An ambitious individual always striving for excellence in the quest to further develop skills, now seeking to attain a challenging new role. EXPERTISE, KEY SKILLS & COMPETENCIES Experience working in client-facing roles with a highly-professional approach. Strong knowledge in the use of social media platforms for promotion of company products, services and events. Creative eye with the ability to liaise with teams to ensure marketing material portray brands according to guidelines. Proven history of working within high-calibre teams to deliver exceptional standards of service. Clear communicator with both technical and non-technical team members, clients and senior management. Highly-organised and focused on meeting task deadlines and working on projects within identified time frames. Excellent presentation skills with meticulous attention to detail. Proficient in the use of IT equipment and software packages including the Microsoft Office Suite. Multilingual capability in English, French and Spanish.Locked Pro Plan feature
Receptionist and Reservation team for Thomas Miller KEY RESPONSIBILITIES & ACHIEVEMENTS Greeting and welcoming customers and directing them appropriately in a courteous manner. Answering and screening calls appropriately and noting messages / confidential information for 10 companies. Handling email enquiries and various office management requests related to room bookings and catering. Managing room and catering bookings through appropriate scheduling. Assisting the Catering Manager with marketing activities including on visuals for specials / monthly promotions, menus, invitations (Director lunches / Christmas lunches) and brochures. Holding responsibility for providing security passes to visitors and maintaining accuracy of the guest log book. Acting as a caretaker of highly confidential information and maintaining discretion at all times.
Hospitality Assistant for Royal Bank of Canada (June 2015 and August 2015 to June 2016) Hospitality Assistant for Omnicom (July and August 2015) KEY RESPONSIBILITIES & ACHIEVEMENTS Ensured the delivery of impeccable service levels to clients. Coordinated workloads between team members to ensure achievement of set targets / KPIs. Created reports on monthly vending, annual sales mix and a cash breakdown with data and charts for management. Provided general secretarial and administrative support to the Catering Manager. Handled all telephone calls and email enquiries in a professional and courteous manner. Coordinated bookings for the capital markets and wealth management platforms. Created and managed catering bookings for food and events. Elicited client requirements and provided relevant accurate quotations as well as invoices. Supported the marketing and sales effort through the implementation of themed food events and related promotions in the restaurant of Thames Court.
KEY RESPONSIBILITIES & ACHIEVEMENTS Led the full expedition / dispatching process through full lifecycles and managed a team of 5 personnel. Ensured the smooth running of all aspects including picking, generating invoices, packing, labelling and dispatching goods. Supported the marketing and sales department through the dispatch of targeted communication and strict adherence with brand standards. Created reports for presentation to senior management on performance levels. Facilitated all training to team members on Health and Safety, Manual Handling and Machine Operations. Assisted the Logistics Assistant Manager with administrative support, data management and back office tasks.
KEY RESPONSIBILITIES & ACHIEVEMENTS Devised the communication and social media strategies for the next edition. Established strategies through brainstorming ideas, setting up briefs, meeting with the graphic designers and undertaking negotiations. Utilised various social media platforms live and took up Community Manager duties appropriately. Planned and organised 18 shows of the festival which realised $15,000 (USD) turnover. Negotiated contracts concerning venues, beverages suppliers and sponsors.
Creating an e-learning platform for job seekers
Architecture/Performance Design/Interior Design
Strategic Marketing &Event Marketing
2 years Ba in Business