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Receptionist and Reservation team for Thomas Miller • Multitasking while handling diverse actions at the same time • Prioritising the different projects and requests • Greeting and welcoming people walking in and directing them to the relevant person or area • Adapting your actions to make sure that people are leaving the building with the best experience • Answering and screening telephone calls, transferring and taking messages through a switchboard system for 10 companies • Handling emails enquiries and various office management requests mainly related to room booking and catering. • Writing daily memo and notes to ensure a clean communication between related services (Reception, Catering, Hospitality, Kitchen, IT, Facilities) • Coordinating and managing room bookings for 42 meeting rooms and catering bookings attached • Managing guest book and providing security passes • Creating and updating Excel spread sheets to manage Guest book, room and catering bookings, Technical requests, IT Key Words • Schedules • Administration • Multitasking • Attention to Details • Prioritization • Phone and email • Customer Service
Hospitality Assistant for Royal Bank of Canada (June 2015 and August 2015 to now) Hospitality Assistant for Omnicom (July and August 2015) • Providing clients with impeccable service and good products • Organising the work load between the team members to ensure efficiency and quality • Creating and updating relevant market and business tools on Excel (Monthly vending reports, yearly hospitality sales mix, cash breakdown data and charts, Vending survey analysis) • Providing general secretarial and administrative support to the catering manager • Handling telephone calls and email enquiries • Coordinating bookings for the Capital markets and Wealth management platforms • Creating and managing catering bookings for food and events • Providing clients with relevant quotes • Creating invoices • Supporting the marketing and sales effort through the elaboration and realisation of themed food events and related marketing in the restaurant of Thames Court Key Words • Customer Service • Catering • Food • Attention to Details • Prioritization • Phone and email
Managing the whole expedition/dispatching process which generated 30 000€ to 1 000 000€ per day Duties: • Managing 5 persons • Handling cross docking of communication supports • Picking, Generating invoices, packing, labeling and sending goods Key words: • Team Management (5people) • Logistics • Schedules • Administration • Team Leading
Planning & organizing all practical aspects of the Festival for the 18 shows i.e. catering, venue, suppliers, food & beverage, cashier, artists, security, cleaning & closing. Realizing 15 000$ turnover for the 16th edition of the Festival that launches new artistic talents. Duties: • Negotiating/ signing and following on the contracts concerning venues and beverages supplier and partner • Maintaining daily budget and adapting it following the needs (Food for artists and team, last minute needs) • Managing teams of temp workers during the 20 days of the festival (up to 10 people) • Scheduling the presence of regular teams and temp workers and checking everybody in and out • Setting up the Communication Strategy for the next edition through brainstorming the ideas and spirit of the festival, setting up a brief, meeting with the graphic designers and negotiating with them • Setting up and launching a Social Media Strategy. • Prospecting new Commercial Partners & Investors Key Words • Festival Organisation • Negotiation • Contracts • Budgets • Communication Strategy • Social Networks
Creating an e-learning platform that would be helping people job seeking. Duties: • Managing a team of 5 specialists (coaches, psychologist, drama teacher and webmaster) • Creating the platform’s skeleton (arborescence) • Creating dynamic and interactive activities • Realizing a market analysis • Scheduling the whole project through meetings and deadlines • Setting up the communication strategy Key Words • Team Management (5people) • Schedules • Communication Strategy • Meeting preparation
Duties: • Selling train tickets • Assisting Director with daily tasks (answering the phone, scheduling meetings, organizing the office, doing paperwork) Key Words • Sales • Schedules • Administration
Selling live shows and plays to theaters and venues. Observing the organization and run of the Cesar’s Ceremony. Duties: • Prospecting the theaters and venues • Producing and sending additional presentation and information supports (DVDs, Flyers…) • Negotiating and following on the 7 contracts I managed to help signing • Realizing a Press Review every morning Key Words • Event Organisation • Sales • Contracts • Press Review
Architecture/Performance Design/Interior Design
Strategic Marketing &Event Marketing
2 years Ba in Business