Work history
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Project Support OfficerAylesbury Vale District Council
United KingdomFull Time
-Produce Board agendas and actions lists and ensure all supporting reports and documentation are delivered to deadline and circulated amongst attendees.
- Completing work packages of scoping and researching potential projects and reporting back to senior management
-Coordinate process mapping sessions to investigate and gather information for ongoing and future projects throughout the council.
-Develop and edit Project templates including Business Case, Risk Analysis and Project Impact
-Responsible for the configuration and development of new software, Verto
-Training and induction of Project Managers in Verto software
-Organise progress/feedback sessions and provide ongoing support for Project Managers during the software roll-out
-Proactively dealing with queries on behalf of the Programme & Project Management Team
-Undertaking research in support of the Programme & Project Team
-Regular use of Verto, Smartsheet, Lucid Chart and the Microsoft office suite to create and edit documents, spreadsheets, emails, project plans and presentations
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Resolution ExecutiveCity West Homes
- London, United KingdomFull Time
Project Support:
- Representing the Resolution team during Project boards to carry out analysis and identify trends to promote service improvement.
Service Improvement:
- Identifying and promoting learning from the outcomes which are incorporated into the future policies and culture.
- Monitor the performance of contactors and suppliers to ensure targets for the complaints process are met and the quality meets high standards.
Customer Experience:
- Investigate and resolve complaints, promptly and proactively while maintaining a customer focused approach.
- Triage the priority of incoming complaints and enquiries and allocate these to team members accordingly.
- Produce performance reports for the complaints and enquiries process and undertake auditing tasks.
- Experience in managing information, using spreadsheets and IT to set-up and monitor systems.
- Ability to effectively communicate and present technical information and risks to non-technical users.
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Skills
- Visual Arts
- Art Direction
- Photoshop
- Project Administration
- Project Co-ordination
- Customer Analysis
- Customer Experience
- Customer Service
- Data Research
- Data Analysis
Education
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Fashion Promotion and CommunicationNottingham Trent
- Nottingham, United Kingdom