About me

Experienced Operations Manager with a demonstrated history of working in the luxury goods and jewellery, private banking and travel industries. Skilled in Microsoft Office, MAC, SAGE Line 50, international communications, accountancy functions and POS systems. I have had several years experience in dealing with UHNWI, VIP & VVIP customers. A vibrant, hard-working and diligent team member. Excellent communicator who forges good relationships across an organisation both internally and externally and able to get involved in many aspect of a business both financial and non-financial. My current position is diverse and challenging due to a varied, elite client base and interacting with all departments reporting directly to the General Manager. I am currently working in a small team, but am very lucky to have such experienced and knowledgeable colleagues. I love working with other departments to achieve both financial and non financial objectives. I am a fastidious, friendly personality with a determination to succeed. Achieving targets and implementing new processes and/or helping to streamline daily functions as the business grows, so that the team can be more efficient. This can sometimes be particularly challenging. However, when it works, it is very rewarding.

QuestionsProjectsExperienceTeam

• Hi Everyone, recently made redundant. Looking for Operations Manager roles. Experience in Luxury Retail. Can anybody help? Thank you!

Work history

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Operations ManagerGeorge Pragnell Ltd
Jan 2020London, United KingdomFull Time
• Managed team of five (Admin and Finance) staff and reported directly to General Manager of Mayfair site • Assisted General Manager with year-end reviews • Responsible for location activities and operations to secure efficiency and compliance to company procedures • Assisting General Manager in delivering financial targets • Responsible for the security of stock, data and staff • Distribute online enquiries to relevant department/team member • Oversee the task quality management of inventory • Mayfair site reserve stock reporting, including weekly audits and updating of master records spreadsheet • Ensuring appro processes are followed and monitored regularly • Manage stock logistics with senior admin staff to make sure the upmost security measures are in place • Quality control customer repairs. This includes supporting admin team in preparing estimates, applying margins and monitoring the time scale in which they are completed • Overseeing all export and domestic deliveries inc. merchandise in baggage (M.I.B), Regency shipping and Malca-Amit • Manage and support the Finance Assistant to ensure all daily reporting is completed and sent to head office within the set deadline – daily sales reports, till breakdown report and PDQ reports • Sign off on supplier and inter-company invoices • Manage Mayfair site debtors report • Management of customer deposit reporting • Manage Patek Phillipe sales records reports • Management of showroom aesthetic • Working with the entire Mayfair team to help resolves any issues that arise in regard to the daily running of the store • Make note of any maintenance works required and manage the process until completion ensuring works are kept on or below budget and completed to a high standard • Responsible for overall site security and effective operation of all equipment • Full responsibility for managing compliance of health & safety standards including the management of required testing processes  Aftercare process management. Supervising the repair process and safe keeping the repairs and valuations • Staff and customer records administration compliance • Ensure that all security protocols and insurance requirements are met, and support implementation where needed • Point of contact for all IT issues and resolving them with third party IT company • Point of contact for all till issues and resolution with EPOS company; Bransom
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Operations ManagerWILLIAM & SON
Mar 2017London, United KingdomFull Time
• Manage sales ledger through Sage and live point-of-sale system (Cegid) • Credit control for wholesale department • Raise customer & wholesale invoices • Update cashbook • Administration (Purchase & Payments) for Willow Bloodstock Racing (The Chairman’s racehorses) • Bank reconciliation for Willow Bloodstock on a monthly basis • Direct communication to the board and always on hand to assist them with tasks when required • Providing holiday/sickness cover for accounts payable. • Logistics liaison with external freight companies • Assisting with external annual audit • Created fixed asset register and ensure continual maintenance • Oversee transactional side of e-commerce • Clear communication with stock controller to manage accuracy and inventory levels • Manage staff expenses, such as staff clothing allowance and making sure the spreadsheet is kept up-to-date • Main contact for third party retailers such as Fortnum & Mason, Mr Porter, Net-A-Porter etc • Create and improve new and existing customer relationships with regards to sales • Implemented new invoicing procedure for wholesale department • Liaise with our VIP customers to help create a smooth and effortless customer experience • Manage our export sales and assisting our Senior Sales Executive with the creation of new invoices, checking for payment and making sure each export sale has the correct documentation I.e. proof of export • Make sure the correct tax codes are allocated to the export sales • Secured the Royal Warrant for W&S for 5 years • Annual reviews of energy consumption across the business and working with The Planet Mark to help W&S to reduce their carbon footprint • Implemented sustainable processes across the business. Both financial and non-financial • Analyse departmental expenditure and conduct variable analysis

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Skills

• Leadership
• Team Leadership
• Creative Leadership
• Learning Development
• Emotional Intelligence
• Business Management
• Management
• Organisation
• Activity Organisation
• Event Organisation
• Motivated
• Training
• Training Development
• Employee Training
• Confident
• Confident Communicator
• Conflict Management
• Conflict Resolution
• Continuous Improvement

Education

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Law LLB HonsThe University of Brighton
Nov 2021Brighton, United Kingdom