Manage overall strategic and operational oversight for exams services portfolio across English, Schools, Professional Qualifications and University exams. Direct over 50 staff across four offices in Nigeria to successfully deliver results in complex and challenging setting to provide individuals life-changing opportunities to work, study and live abroad.
Led overall strategic and operational oversight of top degree programme across six degrees for 2,100+ students, in newly created role. Supervised department across Admissions and Recruitment, Course Operations and Student Services to drive targets and customer service.
Led and implemented new targeted shared services operating model across 4 newly merged groups (MBA, MiF, EMBA and Sloan MSc) to streamline processes, ensure regulatory compliance, maintain industry reputation and drive customer focus. Served on senior leadership team.
Developed and managed overall Membership Rewards (MR) loyalty scheme travel partner strategy across 20+ markets and portfolio of 275+ partners. Led partner negotiations, guided best practices, created marketing plans and managed key strategic initiatives in high matrix setting to optimise partner reward offerings, drive customer spend and manage internal finances. Worked in UK and USA offices over seven year period.
Played integral role in assisting law firms, insurance companies and corporate clients in financial analysis and damages calculations resulting from various litigation matters, including contractual disputes and intellectual property.