About me

I am a dual British/Australian citizen who moved to London in December 2016 after graduating from the University of NSW (Sydney). I have most recently been working in an administrative function at the National Gallery. The key skills that I have developed and honed in customer-facing work has been those of organisation and an eye for detail. I feel comfortable in all forms of administration and find that the key to the best outcomes is internal communication, ensuring that I am working to the company’s standards, as well as my own. I am a team player when required and a self-confessed people pleaser, trying to make sure that the end goal is beneficial to all parties. Throughout my various roles in customer-facing work, I have made valuable contributions to ensure that customer journey processes are of the highest efficiency and quality, and have learned along the way about how to continually examine and critique these processes. I have a high attention to detail, as well as constantly attempting to bring into focus the customer perspective and their experience, using this to tailor the internal conversation, rather than dictating from what would be easiest from the business’s side. I am very comfortable in all forms of communication, be that over the phone, via email or in person. I am reliable, professional and well-put together at all times and pride myself on being able to think a few steps ahead, to ensure the smooth running of the day, while also bringing my personality into the mix. I believe that I would be a valuable member of any team and would welcome the opportunity to discuss this further.

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Work history

Temporary Assistant - Security TeamThe National Gallery
Feb 2019 - Apr 2019Trafalgar Square, London WC2N 5DN, UKFull Time
○ Provided assistance to the Security department at the National Gallery as a temporary contractor. ○ Worked on a document to transform a number of Security processes, to ensure the utmost efficiency and coverage within the Gallery setting. ○ Provided assistance with the management of artworks, tagging systems, radios and other assets around the Gallery ○ Completed extensive simultaneous vetting a large number of potential employees, contacting past employers and educators, as well as managing their background checks
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Customer Success ExecutiveZappiStore
Aug 2018 - Jan 2019London, United KingdomFull Time
○ Worked to train customers on our SaaS platform to effectively execute their market research projects in a self-serve fashion ○ Extensively liased with with internal teams to manage the project and audit clients’ internal processes to ensure they are using best practices. ○ Continually engaged in discussions around examining and transforming internal processes in order to increase customer success. ○ Trained on market research best practices and systems of research, as well as the technical sample collection and product build.

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Skills

• Marketing
• Marketing Strategy
• Social Listening
• Programmatic Buying
• Copywriting
• Social Media Marketing
• CRM Experience
• Email Campaign

Education

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Bachelor of Arts (BA) UNSW
Jan 2015 - Oct 2016Sydney, Australia
Transferred midway through degree, moving back to Sydney from Melbourne. Graduated November 2016, with a Distinction Major in Media, Culture & Technology, Minor in Women’s & Gender Studies
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Bachelor of Arts (BA) Monash University
Feb 2013 - Oct 2015Melbourne, Australia
Transferred midway through degree, to move back to Sydney. Continued same courses and degree major.

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