Experienced Client and Project Manager, flexible and quick to adapt to the needs of an organisation. Creative, solution driven and empathetic while also balancing structure and responsibility with an awareness of others' needs. Recognising that effective communication is the foundation for success and keen to enable teams to function as efficiently as possible. My experience draws from academia, corporate environments and several start-up ecosystems, allowing for a strong foundation, from which I have been able to learn and build my understanding of these different professional platforms. My strengths lie in creating connections, fostering collaboration and nurturing relationships between organisations and individuals, empowering people and teams to address fundamental questions and create impact at scale.
Work history
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Cross-Company Team LeadMoving Ahead
Henley-on-Thames, United KingdomFull Time
Leading a team of Client Partners to plan and deliver multiple cross-company mentoring programmes on behalf of a broad and diverse client base. Continuously contributing to the retention and growth of existing clients and seeking opportunities to recruit new clients in support of Moving Ahead's strategic vision.
Leadership / Project and Programme Management::
Directing the cross-company team to create project / programme plans that meet client needs and expectations
Managing project timelines and milestones in partnership with varying stakeholders, including head of programmes, learning, marketing and events teams.
Ensuring programmes are delivered on-time and on-budget as well as developing and managing programme budgets and forecasts.
Client and Account Management:
Building and maintaining strong and mutually beneficial relationship with client programme partners as well as HR, Diversity & Inclusion, Learning & Development and Communication stakeholders
Providing regular, meaningful updates to clients and internal stakeholders including the company CEO
Leading client calls, analysing and acting on client feedback to improve programmes and services
Working collaboratively, sharing knowledge and building relationships with key partners and stakeholders both
internally and externally – eg clients, consultants, speakers, film, communications
Business Development:
Actively building relationships with new partners and clients while working to develop and implement the future BD strategy through identifying and securing growth opportunities with strategic partnerships.
Ensure the CRM systems are maintained up-to-date for relationship management and business development
purposes.
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Senior Client and Programme PartnerMoving Ahead
Henley-on-Thames, United KingdomFull Time
Senior Client and Programme Partner at Moving Ahead, an innovative and forward thinking diversity and inclusion consultancy, driving change and social impact, through the power of mentoring.
Leading multiple cross-company mentoring programmes, including the worlds largest cross-company mentoring programme - the 30% Club, with over 2,700 mentors and mentees from across 119 participating organisations.
Working globally, partnering with clients in Australia, to launch an inaugural structured cross-company mentoring programme in Sydney, with 14 participating organisations and over 90 mentoring pairs.
Working individually with several FTSE 350 clients to implement and support their internal mentoring programmes, training platforms and leadership initiatives.
Rebuilding client relationships, confidence and support, to successfully double in size and relaunch the Women in Rail cross-company mentoring programme.
Driving programme enhancement through analysing client and participant feedback and working with our learning and development team to implement these improvements.
Managing several stakeholders at any one time, both internally and externally as well as speakers, facilitators programme partners and countless mentors and mentees.
Building and creating networks and opportunities for connection between people, organisations and alumni.
Organising events and training, both as part of a structured programmes and on an ad hoc basis.
Supporting the organisation of conferences and a series of summits around International Women’s Day, International Men’s Day and National Inclusion Week, bringing together hundreds of clients and over 20 speakers at any one event.
Collaborating with the operations team and external agencies to develop the company CRM platform, to allow for better processes and improved client management, as well as enhanced future strategy and planning.
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Skills
- Advertising
- Product Innovation
- Research and Critical Thinking
- Project Coordinator
- Research and Trend Analysis
- Consumer Insights
- Research and Knowledge Sharing
- Innovation Development
- Insights Research
- Research Management
- Research and Concept Development
- Trends Observation
- Advertising Analysis
- Research and Organization
- Research and Innovation
- Project Management
- Event Organisation
Education
PsychologyUniversity of Reading
- Reading, United Kingdom
BSc - Psychology