Hey there! I’m a UX strategy, research and design consultant with over 20 years web industry experience. The sweet spot for the work I like to do is that bit in the Venn diagram where research, problem solving, design and technology meet. I'm interested in talking to forward thinking organisations who share my passion for producing thoughtful and considered work which we can both be proud of.
Qualitative User Research
- Ethnographic research, Persona development, Usability testing facilitation and design (lab and remote user testing), User/Stakeholder contextual interviews, Scenario/Task/Customer Journey Mapping
Quantitative User Research - A/B & Multivariate Testing, Analytics, Card Sorting/Tree Testing, Survey Design & Analysis
Information Design - Content auditing, design systems/style guides, experience mapping, information architecture (IA), interaction design, service design, expert reviews, usability audits
Strategy and Leadership – Ideation and co-creation workshop design and facilitation, ResearchOps, DesignOps, Mentorship, recruitment, line management, team lead
Work history
UX LeadWe Are Snook
Brighton, United KingdomFreelance
UX Lead on a project for the Home Office
Lead UX DesignerBarnardo's
- London, United KingdomFreelance
Lead UX designer helping shape the direction of the new Barnardo's website and future digital products
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Skills
- UX
- Design Strategy
- Audience Research
- Interaction Design
- Creative Leadership
- Design Management
- Information Architecture
- Product Design
- Strategy
- User Testing