Work history
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Group Chief Operating OfficerParentPay
- United KingdomFull Time
• Transformed group structure, increasing cohesion and improving output from 180 staff to 960, organic growth and via acquisition
• Reduced customer impact by implementing a continuous improvement culture, radically improving overall service stability to within 99.9% availability.
• Mandated a core security competency resulting in benchmarked A+ security rating including ISO27001, PCI and Cyber Essentials Plus via UKAS accreditors, resulting in market leading poise and protection.
• Due Diligence and post-merger integration for all acquisitions (>600 staff)
• Built a group HR function from the ground up for a business of c. 1000 people.
• Built on acquired offshore entities to bring cost effective, additional development and back-office capability to the Group.
• Board Director, leading HR, IT, InfoSec, Customer Operations, Professional Services, Facilities and Procurement (also, 2017 to 2021 Product, Development and Service Operations too).