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This role is one that ranges across the whole store. Organising, producing and delivering training to all employees in an efficient manner. Attending hiring events to assess new potential starters then help them start their role within Apple. With this comes a lot of project management and admin work in terms of organising location, resources and people as well as maintaining the day to day training in now of the busiest stores in the world.
Use your problem-solving and people skills to ensure swift resolutions to technical problems of every kind. As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You also educate your team members about products, while independently keeping your own technical know-how up to date.