About me
Hey - I’m Maxx. I currently am the Head of Business for Polestar London, and the Space Manager. I launched the car brand Polestar for London and manage their showroom and test drive hubs around the London area.
Work history
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Head of Business and Polestar Space ManagerEndeavour Automotive
London, United KingdomFull Time
Opening the first Polestar Space in the United Kingdom, based in London.
Successfully project managing the launch of the first Space.
Leading a team of 10, including 9 Polestar Specialists and Deputy Space Manager. Liaising with Polestar UK and Polestar Global to successfully launch the Polestar brand to the public.
Sub-managing test drive hubs across the South of England.
Project managing and leading the flagship team into the Battersea Power Station launch 2022.
Managing a test drive hub and Space in the busiest shopping centre in Europe, Westfield London.
Creating and managing local marketing and events to promote to B2B and B2C customers. Ensuring all Polestar Space guidelines are completed, and ensuring high KPI rates through NPS scores.
Working with local small brands to help promote sustainability and design alongside core Polestar values.
B2B contact for Fleet drivers in London.
Running as “Polestar Brand Manager” for Endeavour Automotive.
Working alongside Brand Directors in Endeavour Automotive to ensure business objectives are met for all brands.
Working with Westfield Management teams to utilise local marketing, social and digital platforms for brand awareness and local event management.
Flagship ManagerHotel Chocolat
- Bracknell, United KingdomFull Time
Awarded Store Manager of 2019.
Managing the operations at one of the 4 Flagship Stores and Cafe at Hotel Chocolat with an annual revenue of £1.8m.
Leading a team of 45 to ensure that all targets are met relating to service, revenue and operations.
Working with the Deputy Store Manager, Cafe Manager and Operations Managers ensuring a smooth running of all aspects of the business.
Awarded Top Store vs Budget for Financial Year 2018-2019, Top Store vs Budget at Christmas 2018, Top Store vs Budget at Easter 2019, Top ATV increase vs last year, Top Ice Cream Sales in the District of 26 stores. Also awarded Most Engaged Store of 2018-2019.
Successfully Project Managing the events for 12 New Store Openings within the company, including Tokyo, Copenhagen and New York.
Working alongside the shopping centre management team to build a strong rapport while supporting local events and working with the marketing team.
Completing weekly and monthly reports to monitor sales, trends and KPI’s to ensure one is knowledgeable about the full business. Proactively making changes to these reports to increase sales and conversion in store.
Piloting new products for the company for the Cafe, including Desserts (2020)
Personally liaising with corporate customers and local businesses to secure large sales by creating a strong rapport.
Event management for private tasting events in store at least once a week.
Internally training and developing the team to ensure that they progress well.
Area Disciplinary Manager - being the point of call when disputes are needing a resolution and travelling around the South East district to be the a Disciplinary Manager.
Managing P&L for the Flagship Stores across the company, including investigating anomalies.
Education
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BTEC Level 3 Extended Diploma BusinessAlton College
- Alton, United Kingdom