Work history
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Customer Services RepresentativeB&Q PLC
Cumbernauld, Glasgow, United KingdomFull Time
I have worked at B&Q since 2013 as a member of the Front End Team who deal directly with customers at the front of house. We are the first and last people to interact with a customer when they enter the store meaning we play a vital role in their user journey. From greeting, phone answering, dealing with complaints, serving and ordering being part of this team allows me to fully interact with customers in a 1 on 1 environment.
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Cash Office ClerkB&Q PLC
- Cumbernauld, Glasgow, United KingdomFull Time
During my time at B&Q I also had the opportunity to work within the Cash Office of the store. This job acted as a small promotion, giving me more authority and allowing me to expand my jobs within my experience. Being the cash office clerk within the store meant that I was in charge of Till Floats and Pickups, as well as banking cash, ordering cash into the store and ensuring that all money moving In/Out was accounted for.
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Skills
- Concept Creation
- Product Design
- 3D Printing
- Adobe Indesign
- Solid Works
- Laser Cutting
- Prototyping
- Rapid Prototyping
- Pubic Speaking
- Creativity
Education
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Bachelor of science for Product Design and InnovationThe University of Strathclyde
Glasgow, United Kingdom
Currently in my final Semester of my Degree, in which I am on track to graduate with a high 2:1.
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MSc Product DesignDenmark's Technical Universtiy
- 2800 Lyngby, Denmark
I studied at DTU during an ERASMUS exchange semester, where all classes undertaken were at Postgraduate Masters level.